Service Delivery Specialist

Opus Recruitment Solutions; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

27 days annual leave

Private medical insurance

Healthcare cash plan

Employee Assistance Programme

Cycle to Work

Company pension scheme

Development days

Early finish on Fridays

Job summary

Opus Recruitment Solutions is seeking a Senior Service Delivery Specialist to support the delivery of advanced training programmes in a secure government environment, with DV clearance requirements. This UK role covers Cheltenham and London, offering strong client engagement and programme coordination opportunities.

You will lead delivery activities, manage stakeholder communications, and drive continuous improvement while collaborating with internal teams to meet contractual commitments.

Qualifications

• Proven experience in service delivery, programme coordination, customer success, or account management.
• Strong relationship-building and stakeholder management skills.
• Excellent verbal and written communication skills.
• Confident presenting to clients both virtually and face-to-face.
• Strong organisational skills with the ability to manage multiple priorities.
• Analytical mindset with experience producing reports and interpreting data.
• Proactive, solution-focused approach to problem solving.
• Eligibility to obtain or hold DV (Developed Vetting) Security Clearance (currently SC).

Responsibilities

• Acting as the primary point of contact for clients and stakeholders.
• Coordinating the delivery of bespoke training programmes from onboarding through to completion.
• Developing and maintaining programme plans to ensure successful delivery against contractual requirements.
• Managing learner onboarding, stakeholder communications, scheduling, and programme administration.
• Monitoring programme performance, gathering feedback, and producing insightful reports.
• Leading service delivery reviews and presenting outcomes to clients.
• Managing risks, resolving issues, and driving continuous improvement.
• Providing commercial and portfolio updates to internal teams.

Skills

Stakeholder engagement

Programme coordination

Customer success

Account management

Relationship building

Communication

Presentation

Data analysis

Problem solving

MS Office

Excel

PowerPoint

Tools

Microsoft Office

Excel

PowerPoint

Job description

Service Delivery Specialist | Security Cleared | Coordination | Customer Success | Defence | Cheltenham/London | £35k

Are you an experienced service delivery professional who thrives in a fast-paced, client-facing environment? We're recruiting a Senior Service Delivery Specialist to join a leading technology and training organisation, supporting the delivery of critical learning programmes within a highly secure government environment.

This is an excellent opportunity for someone who enjoys stakeholder engagement, programme coordination, service improvement, and building strong client relationships while working on impactful projects.

Due to the nature of the account, you will be required to hold or be willing to undergo DV clearance.

What You'll Be Doing

• Acting as the primary point of contact for clients and stakeholders
• Coordinating the delivery of bespoke training programmes from onboarding through to completion
• Developing and maintaining programme plans to ensure successful delivery against contractual requirements
• Managing learner onboarding, stakeholder communications, scheduling, and programme administration
• Monitoring programme performance, gathering feedback, and producing insightful reports
• Leading service delivery reviews and presenting outcomes to clients
• Managing risks, resolving issues, and driving continuous improvement
• Providing commercial and portfolio updates to internal teams

What We're Looking For

• Proven experience in service delivery, programme coordination, customer success, or account management
• Strong relationship-building and stakeholder management skills
• Excellent verbal and written communication skills
• Confident presenting to clients both virtually and face-to-face
• Strong organisational skills with the ability to manage multiple priorities
• Analytical mindset with experience producing reports and interpreting data
• A proactive, solution-focused approach to problem solving
• Proficiency with Microsoft Office, particularly Excel and PowerPoint
• Eligibility to obtain or hold DV (Developed Vetting) Security Clearance (currently SC)

What's on Offer?

• 27 days annual leave plus bank holidays
• Holiday purchase scheme
• Private medical insurance
• Healthcare cash plan and wellbeing support
• Employee Assistance Programme
• Cycle to Work scheme
• Employee discount platform
• Company pension scheme
• 3 dedicated development days per year
• Access to industry-leading technology and business training
• 2 paid charity days annually
• Early finish every Friday

Why Apply?

You’ll be joining one of the UK's most respected learning and technology organisations, partnering with major public and private sector clients to deliver transformational skills and capability programmes. This role offers excellent exposure to senior stakeholders, meaningful career development opportunities, and the chance to contribute to projects that make a real difference.