DV-Cleared Service Delivery Lead

Opus Recruitment Solutions; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

27 days annual leave

Private medical insurance

Healthcare cash plan

Employee Assistance Programme

Cycle to Work

Company pension scheme

Development days

Early finish on Fridays

Job summary

Opus Recruitment Solutions is seeking a Senior Service Delivery Specialist to support the delivery of advanced training programmes in a secure government environment, with DV clearance requirements. This UK role covers Cheltenham and London, offering strong client engagement and programme coordination opportunities.

You will lead delivery activities, manage stakeholder communications, and drive continuous improvement while collaborating with internal teams to meet contractual commitments.

Qualifications

• Proven experience in service delivery, programme coordination, customer success, or account management.
• Strong relationship-building and stakeholder management skills.
• Excellent verbal and written communication skills.
• Confident presenting to clients both virtually and face-to-face.
• Strong organisational skills with the ability to manage multiple priorities.
• Analytical mindset with experience producing reports and interpreting data.
• Proactive, solution-focused approach to problem solving.
• Eligibility to obtain or hold DV (Developed Vetting) Security Clearance (currently SC).

Responsibilities

• Acting as the primary point of contact for clients and stakeholders.
• Coordinating the delivery of bespoke training programmes from onboarding through to completion.
• Developing and maintaining programme plans to ensure successful delivery against contractual requirements.
• Managing learner onboarding, stakeholder communications, scheduling, and programme administration.
• Monitoring programme performance, gathering feedback, and producing insightful reports.
• Leading service delivery reviews and presenting outcomes to clients.
• Managing risks, resolving issues, and driving continuous improvement.
• Providing commercial and portfolio updates to internal teams.

Skills

Stakeholder engagement

Programme coordination

Customer success

Account management

Relationship building

Communication

Presentation

Data analysis

Problem solving

MS Office

Excel

PowerPoint

Tools

Microsoft Office

Excel

PowerPoint

Job description

Opus Recruitment Solutions is seeking a Senior Service Delivery Specialist to support the delivery of advanced training programmes in a secure government environment, with DV clearance requirements. This UK role covers Cheltenham and London, offering strong client engagement and programme coordination opportunities.

You will lead delivery activities, manage stakeholder communications, and drive continuous improvement while collaborating with internal teams to meet contractual commitments.