Service Delivery Security Manager

TN United Kingdom; Bristol; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Service Delivery Security Manager to lead the security services delivery for technology solutions. This pivotal role involves collaborating with external service providers and internal teams to ensure services are delivered with a focus on security by design. The ideal candidate will possess extensive experience in infrastructure management, strong stakeholder engagement skills, and a commitment to continuous improvement. Join this dynamic team and contribute to maintaining high-quality security services while fostering trust among clients and stakeholders.

Qualifications

• Extensive experience in technology management and security.
• Strong knowledge of infrastructure management and cloud services.

Responsibilities

• Facilitating smooth delivery of security services and managing relationships.
• Overseeing compliance with security policies and standards.

Skills

Stakeholder Management

Negotiation Skills

Infrastructure Management

Change Management (ITIL)

Communication Skills

Financial Acumen

Cloud Management

Dashboard Creation (PowerBI)

Education

Bachelor's Degree in Information Technology

Certification in ITIL

Tools

PowerBI

Security Management Tools

Job description

Social network you want to login/join with:

Service Delivery Security Manager, Bristol

Client:

KPMG

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

57bb05442f6e

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Service Delivery Security Manager

The Service Delivery Security Manager role is part of the KPMG UK Information Security team, reporting directly to the Security Production Assurance & Compliance Lead. This role is essential for providing secure, innovative, and technology-enabled services and solutions for KPMG and its clients. It ensures that services are delivered with 'security by design', fostering trust among stakeholders, clients, and regulators.

Role

The main objective is to facilitate smooth delivery of Security Services by collaborating effectively with external Service Providers and various KPMG business functions. The role focuses on:

• Managing security service relationships to safeguard the delivery of all KPMG UK Technology services and third-party suppliers.
• Providing governance for infrastructure security services.
• Overseeing all services provided by KPMG UK Technology and third-party suppliers, troubleshooting issues, and escalating when necessary.

Key responsibilities include:

• Collaborating with Service Owners to understand their service roadmaps and operational needs.
• Leading governance processes for these services.
• Ensuring compliance with firm standards, guidelines, and contractual commitments.
• Reviewing and governing the quality, improvement plans, issues, and risks associated with Service Providers, with support from the Security Production Assurance & Compliance Lead.
• Facilitating issue resolution and building consensus around escalations.
• Managing Service Provider knowledge, reporting, documentation, and engagement practices to maintain operational excellence.
• Reviewing capacity plans to meet demand and align with roadmaps.
• Reporting on security service delivery and initiatives across KPMG capabilities.
• Coordinating planned changes to minimize service disruptions.
• Communicating major changes or enhancements in Information Security.
• Serving as the primary contact for queries or issues related to security services.
• Working with Service Delivery Managers and Service Owners to clarify remediations and expectations.
• Implementing operational security activities and standards with the Security Production Assurance & Compliance Lead.
• Building stakeholder relationships, negotiating service levels, and defining project scopes.
• Monitoring and ensuring compliance with security policies and standards, escalating issues as needed.
• Proposing policy and procedure improvements based on feedback.
• Supporting incident and problem management teams and participating in security governance processes.
• Managing and developing compliance in security domains using automation and a customer-focused approach, and developing service strategies and roadmaps.

Knowledge/Skills

• Creating and maintaining dashboards (preferably via PowerBI) by consolidating reports and metrics.
• Extensive experience in infrastructure or technology management leadership roles.
• Understanding of change management processes (ITIL).
• Excellent interpersonal, negotiation, and stakeholder management skills at all organizational levels.
• Experience managing delivery teams and third-party relationships.
• Ability to deliver transformation plans supporting operational goals.
• Financial and commercial acumen, with strong presentation skills.
• Ability to set challenging objectives aligned with strategic priorities.
• Commitment to continuous professional development and maintaining professional status.
• Strong knowledge of infrastructure management tools and security tools.
• Experience managing applications and infrastructure in the Cloud.
• Effective communication skills tailored to different audiences within an organization.
• Proven ability to work in a fast-paced, customer-focused environment delivering high-quality security services.