Service Delivery Officer Level 5 - RTB

ESPO Trading Limited; East Midlands; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

Nottingham City Council is seeking a qualified candidate to join the Right to Buy (RTB) team. The role manages applications from initial enquiry through to the formal offer stage, ensuring compliance with legislation and supporting residents through one of the most significant housing decisions.

The successful candidate will gain expertise in housing legislation, collaborate with Housing, Legal Services and Property, and help shape service delivery amid future legislative changes.

Qualifications

• Strong service understanding with knowledge of statutory requirements and legislation.
• Excellent organisational and administrative skills with ability to manage priorities and deadlines.
• Experience leading a team or project with supervision and development.
• Excellent communication with diverse customers, colleagues and partners.
• Ability to handle sensitive issues and remain calm under pressure.
• Experience developing and embedding effective business processes to improve services.

Responsibilities

• Manage RTB applications from enquiry to offer, ensuring statutory timescales.
• Ensure compliance with legislation and protect the Council's interests.
• Support residents through one of the most significant housing decisions.
• Work with Housing, Legal Services and Property teams across departments.
• Lead improvements and develop colleagues within the service.

Skills

Statutory knowledge

Organisational skills

Team leadership

Communication

Handling sensitive issues

Process improvement

Job description

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £33,673 (Level one) rising to £36,581 (Level four) per annum (pro-rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Why Join the Right to Buy Team?

The Right to Buy (RTB) team delivers a vital statutory service that helps eligible council tenants achieve home ownership. The team is responsible for managing applications from initial enquiry through to the formal offer stage, ensuring compliance with legislation, protecting the Council's interests and supporting residents through one of the most significant decisions they will make. The service operates within statutory timescales and plays an important role in delivering positive outcomes for Nottingham residents.

This is an exciting opportunity to join a supportive and specialist team where your contribution will make a real difference. You'll gain expertise in housing legislation, work closely with colleagues across Housing, Legal Services and Property, and play a key role in shaping and improving the service as it prepares for future legislative changes. The work is varied, rewarding and offers the chance to lead improvements, develop colleagues and influence how the service is delivered.

About You

The ideal candidate will have:

• Ability to develop a strong service understanding and effectively apply knowledge of statutory requirements and legislation to support service activities and projects, due to the statutory nature of the Right to Buy service and the requirement to meet legal timescales.
• Highly developed organisational and administrative skills, with the ability to manage competing priorities, urgent situations and tight deadlines while maintaining excellent customer service. Essential for managing RTB caseloads and statutory deadlines.
• Previous experience of leading a team or project, delegating tasks, monitoring performance and supporting staff training and development. Required to provide day-to-day supervision and strengthen team resilience.
• Excellent communication skills with the ability to communicate effectively with a diverse range of customers, colleagues and external partners.
• Ability to deal with sensitive and confidential issues and remain calm under pressure when dealing with challenging situations.
• Experience of developing and embedding effective business processes, systems and new ways of working to improve services and customer outcomes.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Johanna Wai-shan Lam, Service Lead, by telephone on 0115 8761852 or by email at [e-mail]

Closing Date: 27th October 2026

Interviews will be held: Week commencing 16th November 2026.

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