Service Delivery Manager - IT

JR United Kingdom; City of Edinburgh; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-driven Service Delivery Manager to enhance system health and stakeholder satisfaction. This pivotal role involves managing incident responses, ensuring compliance, and driving continuous improvements across technology services. With a focus on governance and strong communication, you'll lead initiatives that keep services stable and secure. If you thrive in a dynamic environment and are passionate about operational excellence, this opportunity allows you to make a significant impact on the technology landscape.

Qualifications

• 3+ years in Service Delivery, Site Reliability, or Incident Management roles.
• Strong understanding of infrastructure, including VMs and containers.

Responsibilities

• Manage system reliability, scalability, and performance through monitoring.
• Lead incident response and resolution efforts with stakeholder updates.

Skills

Service Delivery Management

Incident Management

Stakeholder Communication

Process Optimisation

Data Analysis

Infrastructure Knowledge

Audit Compliance

Tools

Jira

Confluence

Job description

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Service Delivery Manager - IT, edinburgh

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Client:

Change Digital – Digital & Tech Recruitment

Location:

edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

We're hiring: Service Delivery Manager

We're seeking a detail-driven and experienced Service Delivery Manager to take ownership of system health, performance, and stakeholder satisfaction across our technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this role offers the ideal opportunity to make a lasting impact.

As a Service Delivery Manager, you’ll play a central role in incident response, service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical insight, and operational rigour all come into play.

What you’ll be doing:

• Managing system reliability, scalability, and performance through monitoring and automation
• Leading incident response and resolution efforts, including stakeholder updates and post-incident reviews
• Driving continuous improvement initiatives based on data, feedback, and audit insights
• Ensuring service-level compliance, audit readiness, and strong documentation practices
• Building productive relationships with internal and external stakeholders
• Overseeing infrastructure-related projects and vendor contracts to meet business needs

What we're looking for:

• 3+ years in Service Delivery, Site Reliability, or Incident Management roles
• Strong understanding of infrastructure (e.g. VMs, containers, patching, certificates)
• Confident user of Jira and Confluence for incident, change, and knowledge management
• Experience managing SLAs, audits, and supplier performance
• Excellent communication skills across both technical and business-facing audiences
• Calm and methodical under pressure, with a collaborative and accountable approach

Interested in applying or want to learn more? Let’s start the conversation.