Service Delivery Manager – Helicopter Maintenance (HEMS)

Manpower UK Limited; Kidlington; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension auto-enrolment

Share incentive plan and ESOP

Discretionary group bonus

Travel insurance

Job summary

Manpower UK Limited is seeking a Service Delivery Manager to ensure end-to-end delivery of civil helicopter maintenance contracts, with a primary focus on HEMS, Private & Business, and National Resilience. You will own performance across schedule, cost and quality, leading the delivery team and aligning live metrics to baselines.

You will monitor budgets, produce cost reporting and dashboards, and collaborate across functions to optimise outcomes while applying lean approaches to maximise value.

Qualifications

• Experience delivering complex, multi-priority delivery projects.
• Strong leadership and communication skills across teams.
• Budgeting and cost-control experience with data-driven reporting.
• Familiarity with aviation regulations and safety standards is advantageous.
• Lean/Six Sigma knowledge or training is desirable.

Responsibilities

• Own end-to-end delivery performance across schedule, cost and quality for maintenance contracts and ad-hoc work.
• Lead day-to-day monitoring using live data metrics to keep hours and schedules aligned.
• Manage and re-baseline project budgets down to maintenance-module level.
• Run daily progress reviews and resolve bottlenecks with the delivery team.
• Partner with Cost Controller to produce cost reporting and SQCDP metrics.
• Coordinate cross-functionally to ensure costs are booked correctly against contracts.
• Manage emergent work/defects so costs are captured for invoicing.
• Deliver regular operational reviews and KPI trend reporting.
• Support customer reporting via liaison with Customer Support Managers.
• Drive continuous improvement using lean methodologies to maximise value.

Skills

Operations management

Leadership

Data-driven decision making

Budget management

Lean Six Sigma

Job description

Manpower UK Limited is seeking a Service Delivery Manager to ensure end-to-end delivery of civil helicopter maintenance contracts, with a primary focus on HEMS, Private & Business, and National Resilience. You will own performance across schedule, cost and quality, leading the delivery team and aligning live metrics to baselines.

You will monitor budgets, produce cost reporting and dashboards, and collaborate across functions to optimise outcomes while applying lean approaches to maximise value.