HEMS Service Delivery Lead

Aviation JobSearch Europa

Oxford

On-site

GBP 75,000 - 110,000

Full time

6 days ago
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Job summary

Volantes Technical Recruitment Ltd is seeking a Service Delivery Manager to lead end-to-end delivery of Civil Helicopter Maintenance Projects, with a primary focus on HEMS, Private & Business, and National Resilience.

You will coordinate a matrix delivery team across MRO, CAMO, CSOs, Commercial, Finance and Aircrew to deliver on schedule, cost and quality, reporting to the Head of Services Delivery.

Qualifications

  • Successful operations management experience.
  • Strong understanding of support contracts and complex project delivery.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage complex projects and multiple priorities.
  • Data-driven decision-making and analytical skills.
  • Lean/Six Sigma and operational excellence knowledge desirable.
  • Sound commercial acumen and budget management experience.
  • Knowledge of aviation regulations is advantageous.

Responsibilities

  • Oversee end-to-end delivery performance (schedule, cost, quality) of maintenance contracts.
  • Coordinate delivery across MRO, CAMO, Customer Support, Commercial, Finance and PMO.
  • Monitor daily progress and solve problems to meet baselines.
  • Produce and discuss cost reports, dashboards, and KPIs with Cost Controller.
  • Liaise with Customer and CS teams to ensure contractual obligations are met.
  • Drive continuous improvement and lean initiatives to maximise value.

Skills

Operations management
MRO operations
Leadership
Project delivery
Data-driven decisions
Lean Six Sigma
Budget management
Aviation regulations

Education

Bachelor's degree
Master's degree

Job description

Volantes Technical Recruitment Ltd is seeking a Service Delivery Manager to lead end-to-end delivery of Civil Helicopter Maintenance Projects, with a primary focus on HEMS, Private & Business, and National Resilience.

You will coordinate a matrix delivery team across MRO, CAMO, CSOs, Commercial, Finance and Aircrew to deliver on schedule, cost and quality, reporting to the Head of Services Delivery.

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