HEMS Service Delivery Lead

Aviation JobSearch Europa; Oxford; On-site; GBP 75,000 - 110,000; Full time

Job summary

Volantes Technical Recruitment Ltd is seeking a Service Delivery Manager to lead end-to-end delivery of Civil Helicopter Maintenance Projects, with a primary focus on HEMS, Private & Business, and National Resilience.

You will coordinate a matrix delivery team across MRO, CAMO, CSOs, Commercial, Finance and Aircrew to deliver on schedule, cost and quality, reporting to the Head of Services Delivery.

Qualifications

• Successful operations management experience.
• Strong understanding of support contracts and complex project delivery.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage complex projects and multiple priorities.
• Data-driven decision-making and analytical skills.
• Lean/Six Sigma and operational excellence knowledge desirable.
• Sound commercial acumen and budget management experience.
• Knowledge of aviation regulations is advantageous.

Responsibilities

• Oversee end-to-end delivery performance (schedule, cost, quality) of maintenance contracts.
• Coordinate delivery across MRO, CAMO, Customer Support, Commercial, Finance and PMO.
• Monitor daily progress and solve problems to meet baselines.
• Produce and discuss cost reports, dashboards, and KPIs with Cost Controller.
• Liaise with Customer and CS teams to ensure contractual obligations are met.
• Drive continuous improvement and lean initiatives to maximise value.

Skills

Operations management

MRO operations

Leadership

Project delivery

Data-driven decisions

Lean Six Sigma

Budget management

Aviation regulations

Education

Bachelor's degree

Master's degree

Job description

Volantes Technical Recruitment Ltd is seeking a Service Delivery Manager to lead end-to-end delivery of Civil Helicopter Maintenance Projects, with a primary focus on HEMS, Private & Business, and National Resilience.

You will coordinate a matrix delivery team across MRO, CAMO, CSOs, Commercial, Finance and Aircrew to deliver on schedule, cost and quality, reporting to the Head of Services Delivery.