HEMS Service Delivery Manager — Operational Excellence

Manpower Group (UK); Kidlington; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance and Pension

Share Incentive Plan

ESOP

Success Share

Mydrive car purchase scheme

Den-Plan

Personal Accident Insurance and Travel

Job summary

Manpower Group (UK) is seeking a Service Delivery Manager to ensure end-to-end delivery of civil helicopter maintenance contracts, with a focus on HEMS, Private & Business, and National Resilience. You will own performance across schedule, cost and quality and lead daily progress using live data.

The role requires strong operations leadership, experience with complex contracts or MRO, and the ability to manage budgets and cross-functional teams.

Qualifications

• Strong operations management experience leading complex, multi-priority delivery.
• Solid understanding of support contracts and/or MRO operations or complex project delivery.
• Excellent leadership and communication skills across all levels.
• Strong analytical and problem-solving ability with a data-driven approach.
• Commercial acumen with experience managing budgets.
• Collaborative style in a matrix team with multiple functions.

Responsibilities

• Own end-to-end delivery performance across schedule, cost and quality for maintenance contracts and ad-hoc requirements.
• Lead day-to-day monitoring using live data metrics to align hours and schedules with baselines.
• Manage and re-baseline project budgets (hours and materials).
• Run daily progress monitoring and problem-solving with the delivery team; escalate to remove bottlenecks.
• Partner with the Cost Controller to produce cost reporting, dashboards and KPI metrics.
• Coordinate cross-functionally to ensure costs are booked and aligned with contract performance.
• Manage emergent work/defects to capture costs for invoicing.
• Deliver regular operational reviews and continuous reporting on WIP, KPIs and trends.
• Support customer reporting through liaison with Customer Support Managers.
• Drive continuous improvement using lean methodologies to maximise value.

Skills

Operations management

Leadership

Communication

Analytical thinking

Budget management

Data-driven

Job description

Manpower Group (UK) is seeking a Service Delivery Manager to ensure end-to-end delivery of civil helicopter maintenance contracts, with a focus on HEMS, Private & Business, and National Resilience. You will own performance across schedule, cost and quality and lead daily progress using live data.

The role requires strong operations leadership, experience with complex contracts or MRO, and the ability to manage budgets and cross-functional teams.