2027 Service Delivery Manager Apprentice - SCQF Level 8 Project Management Modern Apprenticeship

thales; Glasgow; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Earn while you learn

Hybrid/flexible working options

Tuition fees paid

Permanent role from start

Pension

Health plan

Employee discounts

Volunteering hours

Job summary

Thales UK is offering a 2027 Service Delivery Manager Apprentice role in Glasgow. The apprenticeship blends academic study with on‑the‑job experience in a global tech leader environment.

You will study towards SCQF Level 8 Project Management Modern Apprenticeship with QA, while supporting service delivery teams and learning crucial leadership, stakeholder management and project finance skills.

Qualifications

• SCQF Level 8 Project Management Modern Apprenticeship required or pursued.
• Highers ≤ Grade C or above in English/Maths or equivalent.
• Ability to manage relationships with customers and stakeholders.

Responsibilities

• Support delivery of services to customers and coordinate activities.
• Build and maintain customer relationships to exceed expectations.
• Learn and apply operational strategy and project management skills.

Skills

Leadership

Customer relationship management

Communication

Problem solving

Education

SCQF Level 8 Project Management Modern Apprenticeship

Highers: English and Maths

Job description

Location: Glasgow, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

2027 Service Delivery Manager Apprentice - SCQF Level 8 Project Management Modern Apprenticeship

Start Date: 6 September 2027
Salary: £24,000 per annum
Employee type: Permanent
Location: Glasgow
Working Schedule: Monday - Friday, 37 hours a week (8.25 hours Monday - Thursday, 4 hours Friday)

Are you passionate about leadership and support engineering services? Do you have an inquisitive mind? Are you looking for an employer who will sponsor you through academic study, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry-leading organisation? If so, read on to see what Thales has on offer...

Benefits of the programme

• Earn while you learn with a competitive salary
• Gain hands‑on, job‑specific training and real‑world experience
• Receive job‑specific training and development
• Achieve a recognised qualification
• Secure a permanent role from the start of your apprenticeship
• Your tuition fees are fully paid

About the Role

Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.

Service Delivery Managers (SDM) are responsible for the co‑coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.

The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.

Customer relationship management is key to service success to ensure we pre‑empt customer needs and offer solutions that add value.

What You Will Learn

• Integrated Logistic/Product Support Engineering Management
• Customer Relationship Management
• Operational Strategy
• Project Management & Business Finance
• Digital Operations
• Leadership
• Communication & Collaboration
• Problem‑Solving & Decision Making
• Commercial Awareness

Apprenticeship Programme

You will study towards a SCQF Level 8 Project Management Modern Apprenticeship with QA.

The programme is delivered through a virtual learning model, combining:

• Live virtual lectures
• 1-2-1 coaching calls
• Online learning resources
• Self‑directed learning activities

Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.

Entry Requirements

To apply, you will need:

• Highers - 2 Highers Grade C or above in any subject or equivalent Level 3 qualification
• Standards - 5 standards Grade A-C including English and Maths

Please note that applicants who already hold a relevant degree will not be eligible for this programme. You will also need to be a resident in Scotland on or before 1 August 2027 and for the duration of the programme.

Benefits

• Competitive salary of £24,000 per annum
• Performance‑related pay uplifts
• Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
• Contributory Company Pension
• Health Care Cash Plan
• Hybrid/flexible working options
• Employee assistance programme
• Learning and development support
• Employee discounts and wellbeing initiatives
• Life Cover
• 80 Hours Volunteering per year (first two years)