Service Delivery Manager - Active SC Clearance Required

Opus Recruitment Solutions Ltd; Newcastle upon Tyne; On-site; GBP 60,000 - 90,000; Full time

Job summary

Opus Recruitment Solutions Ltd is seeking a Service Delivery Manager to lead end-to-end service delivery for complex technology environments in the United Kingdom. You will manage client relationships, escalations, and commercial discussions while driving performance across cross-functional teams.

The role emphasizes applying AI and automation to improve operational effectiveness within ITIL-aligned frameworks, with eligibility for UK Government Security Clearance as a requirement.

Qualifications

• Proven Service Delivery Management experience.
• Strong stakeholder engagement and leadership skills.
• Experience managing large-scale IT services and teams.
• Eligibility for UK Government Security Clearance.

Responsibilities

• Lead end-to-end service delivery across complex technology environments.
• Manage client relationships, escalations, and commercial discussions.
• Drive performance across multidisciplinary teams.
• Identify opportunities to grow accounts and improve service outcomes.
• Apply AI and automation to enhance operational effectiveness.
• Work within ITIL-aligned service management frameworks.

Skills

Stakeholder engagement

Leadership

Client relationship management

AI/Automation awareness

Tools

ServiceNow

JIRA

Azure DevOps

Job description

We're looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.

What you'll be doing:

• Leading end-to-end service delivery across complex technology environments
• Managing client relationships, escalations, and commercial discussions
• Driving performance across multidisciplinary teams
• Identifying opportunities to grow accounts and improve service outcomes
• Applying AI and automation to enhance operational effectiveness
• Working within ITIL-aligned service management frameworks

What we're looking for:

• Proven Service Delivery Management experience
• Strong stakeholder engagement and leadership skills
• Experience managing large-scale IT services and teams
• Eligibility for UK Government Security Clearance

Nice to have:

• Advanced ITIL certifications
• ServiceNow, JIRA, or Azure DevOps experience
• Automation and continuous improvement experience
• NHS sector experience