Service Delivery Manager — Active SC Clearance, AI & Automation

Opus Recruitment Solutions Limited; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

Opus Recruitment Solutions Limited is seeking a Service Delivery Manager to lead service delivery across complex technology environments, manage stakeholder relationships, and drive operational excellence. The role emphasizes opportunities to improve services through automation and AI, within ITIL-aligned frameworks.

You will oversee client relationships, escalations, and performance across multidisciplinary teams, with a focus on account growth and service outcomes.

Qualifications

• Proven experience in service delivery management.
• Strong stakeholder engagement and leadership skills.
• Experience managing large-scale IT services and teams.

Responsibilities

• Lead end-to-end service delivery across complex tech environments.
• Manage client relationships, escalations and commercial discussions.
• Drive performance across multidisciplinary teams.
• Identify opportunities to grow accounts and improve service outcomes.
• Apply AI and automation to enhance operational effectiveness.
• Work within ITIL-aligned service management frameworks.

Skills

Service Delivery

Stakeholder Leadership

ITIL

Automation

AI

Tools

ServiceNow

Jira

Azure DevOps

Job description

Opus Recruitment Solutions Limited is seeking a Service Delivery Manager to lead service delivery across complex technology environments, manage stakeholder relationships, and drive operational excellence. The role emphasizes opportunities to improve services through automation and AI, within ITIL-aligned frameworks.

You will oversee client relationships, escalations, and performance across multidisciplinary teams, with a focus on account growth and service outcomes.