Customer Service Admin - 12-Month Maternity Cover

Manpower; Mansfield; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

On-site parking

28 days holiday

Job summary

Manpower is seeking a Customer Service Administrator for a 12-month maternity cover in their Mansfield office. The role focuses on handling customer inquiries via phone and email, updating records, and delivering high-quality customer support in a fast-paced environment.

Key responsibilities include working with company systems, maintaining professionalism, and collaborating with a small two-person team while learning new processes and adapting to changes as required.

Qualifications

• Excellent telephone manner and communication skills.
• Good typing and computer skills.
• Strong organisational abilities.
• Positive, flexible attitude and willingness to learn.
• Ability to work well as part of a team.
• Strong work ethic and reliable approach to work.

Responsibilities

• Handling customer service enquiries via telephone and email.
• Working with computer systems and accurately updating records.
• Providing excellent customer support and maintaining professional communication.
• Responding to general customer queries, reviews, and company-related enquiries.
• Managing workload efficiently and staying organised.
• Working closely within a small team of two.
• Learning new processes and adapting to changing situations.

Skills

Customer service

Administration

Telephone manners

Typing

Computer skills

Organisational abilities

Teamwork

Reliability

Job description

Manpower is seeking a Customer Service Administrator for a 12-month maternity cover in their Mansfield office. The role focuses on handling customer inquiries via phone and email, updating records, and delivering high-quality customer support in a fast-paced environment.

Key responsibilities include working with company systems, maintaining professionalism, and collaborating with a small two-person team while learning new processes and adapting to changes as required.