Assistant Service Delivery Manager (2968)

GTR (Govia Thameslink Railway); London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in railway services seeks an Assistant Service Delivery Manager to enhance facilities management across multiple sites in London. The role involves ensuring service standards, engaging with stakeholders, and managing contractor performance to improve efficiency and compliance. This is a full-time role with a professional team focusing on service excellence.

Qualifications

• Experience in facilities management and maintenance across a multi-site estate is essential.
• Strong understanding of contractor performance management is required.
• Flexibility for regular site visits (2–3 days per week) across London.

Responsibilities

• Oversee day-to-day facilities service delivery across multiple sites.
• Resolve service delivery challenges using lean management methods.
• Conduct routine audits to monitor contractor performance.

Skills

Facilities management

Stakeholder communication

Problem-solving

Time management

Tools

Digital systems and tools for facilities management

Job description

Assistant Service Delivery Manager (2968)

Join to apply for the Assistant Service Delivery Manager (2968) role at GTR (Govia Thameslink Railway)

Assistant Service Delivery Manager (2968)

Join to apply for the Assistant Service Delivery Manager (2968) role at GTR (Govia Thameslink Railway)

Get AI-powered advice on this job and more exclusive features.

We're Hiring: an Assistant Service Delivery Managers (Facilities Contract Management Team)

Location: Monument Place, near London Bridge

Contract: Full-time, multi-site role

Do you thrive on driving performance improvement?

Are you a natural multi-tasker who can juggle priorities with ease?

Do you enjoy engaging with stakeholders and building strong working relationships?

Do you have facilities management or maintenance experience across a multi-site estate?

If you're answering yes — we'd love to hear from you!

We are currently recruiting an Assistant Service Delivery Manager to support the effective and efficient delivery of facilities services across a multi-site estate. Based at Monument Place, this role includes regular site visits (2–3 days per week) to ensure service standards and compliance are maintained across locations.

________________________________________

Key Responsibilities

• Oversee day-to-day facilities service delivery across multiple sites, ensuring contractors meet agreed performance and compliance standards for both planned and reactive maintenance.
• Proactively resolve service delivery challenges using lean management methods and clear escalation routes.
• Identify risks affecting service delivery, apply mitigation measures, and log them in the department's risk register.
• Track progress of service delivery actions, ensuring ownership and timely completion.
• Conduct routine audits to monitor and validate contractor performance.
• Support the Service Delivery Manager with digital record-keeping, meeting coordination, and systems such as purchase ordering.
  
  

________________________________________

What We're Looking For

• Facilities management and / or maintenance experience across a multi-site estate is essential.
• Experience in working to a comprehensive PPM maintenance program and ensuring statutory compliance is adhered to for each discipline of maintenance be that HVAC, Fabric, Electrical or Water Hygiene.
• Strong understanding of building services and contractor performance management.
• Ability to work both independently and as part of a team, with excellent organisational and time management skills.
• Strong stakeholder communication and problem-solving abilities.
• Flexibility to complete regular site visits (2–3 days per week) across London and surrounding areas.
• Comfortable using digital systems and tools for facilities and service delivery management.
  
  

________________________________________

This is a fantastic opportunity to join a professional, supportive team in a varied role that offers visibility and impact across a broad estate.

Sound like the right move? Apply today and help us deliver excellence in facilities management.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Travel Arrangements and Truck Transportation

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