Service Delivery Manager

JR United Kingdom; Sunderland; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking an enthusiastic IT Service Delivery Manager to join their dynamic team. This pivotal role involves managing IT operations across multiple subsidiaries, ensuring high-quality service delivery while collaborating with cyber security teams for compliance. The successful candidate will engage with stakeholders to align IT services with business needs and implement standard procedures for operational efficiency. With a competitive salary and a supportive work environment, this opportunity is perfect for those eager to make a significant impact in the evolving energy sector.

Benefits

Professional development and training opportunities

Supportive and inclusive work environment

Qualifications

• Proven experience in IT service delivery management in a multi-subsidiary environment.
• Strong understanding of cybersecurity principles and ITIL processes.

Responsibilities

• Oversee third-party suppliers to ensure SLAs are met.
• Engage with business units to align IT services with strategic goals.

Skills

ITIL V4 Foundation

IT Service Delivery Management

Cybersecurity Principles

Communication Skills

Analytical Skills

Problem-Solving Skills

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Job description

Job Title: IT Service Delivery Manager

Are you passionate about powering your career and contributing to an evolving energy industry?

We have an exciting opportunity for an enthusiastic IT Service Delivery Manager to join our dynamic team at Northern Powergrid.

About Us

Northern Powergrid is responsible for powering the everyday lives of 8 million customers across the Northeast, Yorkshire, and northern Lincolnshire. We are committed to delivering a power network that meets current and future needs through smart technology innovation.

Role Overview

This role is pivotal in ensuring seamless IT operations across multiple subsidiary businesses. You will manage internal resources and third-party suppliers to meet service level agreements and deliver high-quality IT services. Additionally, you will collaborate closely with the cyber security team to ensure all IT services are secure and compliant with policies.

Key Responsibilities

1. Supplier Management: Oversee third-party suppliers to ensure SLAs are met and services are of high quality.
2. Collaboration with Cyber Security: Work closely with the cyber security team to ensure security and compliance of IT services.
3. Stakeholder Engagement: Engage with business units to understand their IT needs and align services with strategic goals.
4. Service Onboarding: Manage onboarding of IT services and processes into the corporate environment.
5. Process Standardisation: Develop and implement standard procedures to enhance operational efficiency.
6. Performance Monitoring: Monitor and report on IT service performance, identifying areas for improvement.
7. Incident Management: Oversee resolution of IT incidents to minimize business disruption.

Qualifications and Attributes

Essential:

• ITIL V4 Foundation or equivalent experience
• Bachelor’s degree in Computer Science, IT, or related field
• Understanding of cybersecurity principles
• Proven experience in IT service delivery management, preferably in a multi-subsidiary environment
• Experience managing third-party suppliers and SLAs
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Experience with IT Service Management software, e.g., ServiceNow

Benefits

• Competitive salary between £40K - £45K and performance-based bonus
• Professional development and training opportunities
• Supportive and inclusive work environment

Application Process

Interested candidates are encouraged to apply now. Visit northernpowergrid.com/careers to learn more about this and other opportunities. We look forward to hearing from passionate individuals eager to succeed.

Additional Information

Closing date for applications will be announced soon. We are an equal opportunity employer, committed to diversity and inclusion, in accordance with the Equality Act 2010.