Service Delivery Manager

Service Delivery Manager - Pensions

Senior Consultant
Middlesbrough
Hybrid
Full Time
Permanent
Ref: 002794

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions role where they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches.

As a Service Delivery Manager with XPS you will:

• Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes.
• Contribute to maintaining the high-quality standards required within the company, and seek continually to enhance the quality long-term sustainability of the services provided to our clients.
• Manage and continually develop the pension's administration capability by demonstrating positive leadership skills and actively mentoring Administration Managers.
• Contribute to the attraction, training and retention of employees by recruiting appropriately; and motivating, rewarding and developing existing employees.
• Develop the commercial aspects of the function, involving Administration Managers in tendering and client facing work.
• Assist on tendering processes, creating responses to tenders and leading the administration aspects of full service tenders.
• Conduct client assignments such as project work and client relationship management.
• Assist on strategic business change and effectively manage the implementation of new practices and processes.
• Contribute to business-wide process and systems change.

Your profile

Essential Criteria

• Previous experience as a successful pension professional with a strong track record in managing, developing and delivering pensions administration services.
• Thorough knowledge of technical pension administration activities and the ability to apply this knowledge to any scheme.
• Desirable experience in all areas of the new business lifecycle including formulating and writing proposals, preparing and delivering client pitches.
• Experience of operating within and contributing to a compliant framework, and a strong understanding of quality standards.
• Previous line management experience, including appraisal process and performance management.
• IT proficient, particularly in Microsoft Word, Excel, Outlook & PowerPoint.
• Educated to a minimum of A Level or Degree or equivalent standard.
• APMI (or applicants deemed 'qualified by experience' would be considered).
• Proven leadership proficiency - both mentoring and motivating.
• Strong interpersonal and communication skills.
• Resilience and the ability to work under pressure.
• Strong numerical, analytical and problem-solving capabilities.
• Confidence in dealing at board room level.

What we offer:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme
• Life Assurance cover
• XPS Rewards
• Employee Assistance Programme
• Access to a digital GP service
• Paid volunteering day
• Staff referral scheme

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued.