Service Delivery Manager

Capgemini UK; Woking; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in technology transformation seeks a Service Delivery Manager. This role is crucial for managing client relationships, ensuring high-quality service delivery while adhering to financial obligations and striving for improvements. You will join a collaborative team committed to excellence and well-being in the workplace.

Benefits

Training and development opportunities

Mental Health Champion support

Qualifications

• Experience in service delivery focusing on clients.
• Strong communication skills for effective engagement.
• Good understanding of ITIL processes.

Responsibilities

• Manage relationships with clients as the key contact.
• Ensure SLAs are met and improved.
• Oversee financial performance including cost management.

Skills

Client satisfaction

Cost efficiency

Communication

Proactive solutions-oriented approach

Tools

ITIL (V3/V4)

Job description

Job Title:Service Delivery Manager

About the role you're considering

As a Service Delivery Manager, you’ll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You’ll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employmentchecks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation.
• Implement and manage a service governance plan, ensuring service level agreements (SLAs) are met and continuously improved.
• Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes.
• Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency.
• Represent delivery in client discussions, ensuring contractual obligations and service expectations are met.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Experience in service delivery with a focus on client satisfaction and cost efficiency.
• A collaborative mindset and strong communication skills, with the ability to engage effectively with clients and internal teams.
• A good understanding of ITIL (V3/V4) processes and service management best practices.
• Awareness of cloud and end-user services, and how they contribute to operational success.
• A proactive, solutions-oriented approach to managing challenges and driving improvements.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com