Service Delivery Manager

JR United Kingdom; Livingston; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services provider seeks a Service Delivery Manager to enhance system reliability and maintain client relationships. In this role, you'll be responsible for monitoring systems, handling incidents, and ensuring compliance with SLAs. The position offers a chance to drive improvements across critical platforms in a dynamic environment.

Qualifications

• Proven experience in managing production system health.
• Competency in using Jira and Confluence for IT service management.

Responsibilities

• Ensure performance and scalability of systems through proactive monitoring.
• Build and maintain strong relationships with internal and external stakeholders.
• Oversee timely application of patches for security and stability.

Skills

ITIL v4 Foundation

Monitoring and alerting

Infrastructure components

Jira

Confluence

Project management

Job description

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Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow.

This is a new role within our client’s structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving.

Key Responsibilities:

• Ensure performance and scalability of systems through proactive monitoring and automation
• Optimise system performance by identifying and addressing bottlenecks
• Monitor performance against SLAs
• Build and maintain strong relationships with internal and external stakeholders
• Take control of critical incidents, coordinate with resolution teams, and ensure effective communication with relevant stakeholders
• Oversee timely application of patches to systems and software to ensure security and stability
• Manage IT-related contracts

Key Skills:

• ITIL v4 Foundation
• Be able to demonstrate ownership of production system health, monitoring, and alerting
• Strong grasp of infrastructure components
• Competent Jira and Confluence user for incident, change and knowledge management
• Confident approach to project management

This is an excellent opportunity and if it’s something you’d like to find out more about, please apply today!