Service Delivery Manager

Brook Street; Epsom; On-site; GBP 33,000 - 36,000; Full time

Job summary

Brook Street is seeking an experienced Service Delivery/Operations professional to oversee the on-site managed service at Epsom Hospital. You will ensure critical medical supplies and equipment are available, support clinical teams, manage suppliers and deliver KPIs while leading a small onsite team.

The candidate should have background in service delivery, procurement or contract management, strong stakeholder communication, and prior team leadership.

Qualifications

• Experience in Service Delivery, Operations, Procurement, Supply Chain or Contract Management.
• Strong stakeholder management and communication skills.
• Experience managing suppliers and service performance.
• Comfortable working in a fast-paced environment.
• Previous team leadership experience.
• Strong organisational and problem-solving skills.
• Healthcare, medical devices, NHS or managed service experience would be advantageous.

Responsibilities

• Manage the day-to-day delivery of the onsite managed service
• Lead and support the On-Site Coordinators
• Oversee stock control, inventory management and product availability
• Monitor stock rotation, expiry dates and stock takes
• Manage supplier relationships and conduct regular review meetings
• Identify cost savings and support supplier negotiations
• Ensure contract KPIs are achieved and service standards are maintained
• Build strong relationships with hospital departments and stakeholders
• Train and support users of inhouse systems
• Produce reports and manage service performance

Skills

Service Delivery

Operations

Procurement

Supply Chain

Contract Management

Stakeholder management

Team leadership

Communication

Problem solving

Job description

Are you an experienced Service Delivery, Operations, Supply Chain or Procurement professional looking for a role where you can make a real impact within healthcare?

Our client, is looking for a Service Delivery Manager to oversee the successful delivery of their managed service contract at Epsom Hospital.

This is a varied and hands-on role, responsible for ensuring critical medical supplies and equipment are available when needed, supporting clinical teams, managing suppliers, delivering service KPIs and leading a small onsite team.

Key Responsibilities:

• Manage the day-to-day delivery of the onsite managed service
• Lead and support the On-Site Coordinators
• Oversee stock control, inventory management and product availability
• Monitor stock rotation, expiry dates and stock takes
• Manage supplier relationships and conduct regular review meetings
• Identify cost savings and support supplier negotiations
• Ensure contract KPIs are achieved and service standards are maintained
• Build strong relationships with hospital departments and stakeholders
• Train and support users of inhouse systems
• Produce reports and manage service performance

About You:

• Experience in Service Delivery, Operations, Procurement, Supply Chain or Contract Management
• Strong stakeholder management and communication skills
• Experience managing suppliers and service performance
• Comfortable working in a fast-paced environment
• Previous team leadership experience
• Strong organisational and problem-solving skills
• Healthcare, medical devices, NHS or managed service experience would be advantageous

What's on Offer?

Salary of £33,000 - £36,000

Opportunity to work within a healthcare environment where your contribution has a direct impact on patient services

Varied role combining operations, supplier management, procurement and team leadership

Career development opportunities within a growing organisation

If you're a proactive and organised operations professional who enjoys managing relationships, driving service excellence and delivering results, we'd love to hear from you.