Service Delivery Manager

Sovereign & Bale; Leicester; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

Sovereign & Bale in the East Midlands is seeking an experienced Service Delivery Manager to lead the operational delivery of a health, wellbeing and employment support service. You will guide a multidisciplinary team to provide personalised, holistic support and help participants progress toward employment at a pace right for them.

You will ensure an exceptional participant experience while meeting contractual targets, quality standards and governance.

Qualifications

• Experience leading multidisciplinary teams in health, employability or public services.
• Strong operational leadership and performance management experience.
• Experience delivering against contractual performance measures and quality standards.
• Experience safeguarding and risk management.

Responsibilities

• Lead day-to-day delivery of the service with a person-centred approach.
• Manage multidisciplinary team through supervision and performance management.
• Oversee resources, caseloads and workforce capacity.
• Ensure delivery meets contractual standards and performance targets.
• Monitor engagement, quality and timelines; maintain accurate records.
• Drive continuous improvement and stakeholder relationships.
• Uphold safeguarding, quality assurance and governance standards.
• Represent the service at meetings and reviews.
• Promote a positive, high-performing team culture and staff wellbeing.

Skills

Team leadership

Operational leadership

Stakeholder management

Data analysis

Risk management

Communication skills

Planning

Microsoft Office

Case management systems

Job description

Service Delivery Manager
Location: Hybrid, East Midlands
Job Type: FTC 18 months, Full-time
Salary: £45,000

About the Role

We are looking for an experienced and motivated Service Delivery Manager to lead the operational delivery of an innovative health, wellbeing and employment support service. This is an exciting opportunity to lead a multidisciplinary team providing high-quality, personalised and holistic support to participants, helping them improve their health, wellbeing and confidence while progressing towards employment at a pace that is right for them.

You will be responsible for ensuring an exceptional participant experience while delivering against contractual performance measures, quality standards and operational expectations.

Key Responsibilities

• Lead the day-to-day delivery of the service, ensuring high-quality, person-centred support.
• Lead, motivate and develop a multidisciplinary team through supervision, coaching and performance management.
• Manage operational resources, caseloads and workforce capacity.
• Ensure delivery meets contractual standards, output measures and performance targets.
• Monitor participant engagement, service quality and contractual timescales.
• Maintain accurate records and evidence to support contractual, audit and payment requirements.
• Drive continuous improvement and identify opportunities to improve service delivery.
• Maintain high standards of safeguarding, quality assurance, risk management and governance.
• Build effective relationships with external stakeholders, including public sector organisations, healthcare providers, employers and community partners.
• Monitor performance and outcome data, using management information to drive improvements.
• Represent the service professionally at meetings, reviews, audits and partnership forums.
• Promote a positive, inclusive and high-performing team culture, with a strong focus on staff wellbeing and development.

Skills and Experience

We are looking for an experienced operational leader with a background in health, employability, wellbeing or public services, and a proven track record of managing multidisciplinary teams.

You will ideally have:

• Experience managing multidisciplinary teams.
• Strong operational leadership and performance management experience.
• Experience delivering against contractual performance measures and quality standards.
• Experience supporting people with physical health conditions, mental health conditions and disabilities.
• Experience of safeguarding, risk management and quality assurance.
• Strong stakeholder management and partnership-working skills.
• Experience analysing performance data and using management information to improve services.
• A strong understanding of person-centred approaches and the Social Model of Disability.
• Excellent communication, organisation, planning and decision-making skills.
• The ability to manage competing priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Confidence using case management systems and Microsoft Office.
• Experience delivering DWP or other publicly funded contracts would be advantageous.
• Knowledge of contractual service standards and compliance requirements would be advantageous.
• Experience of service mobilisation or operational change management would be advantageous.
• A relevant management qualification, such as ILM Level 5, or equivalent leadership experience would be advantageous.