Service Delivery Manager

nhs trust; Gloucester; On-site; GBP 55,000 - 75,000; Full time

Job summary

The NHS Trust in Gloucester is seeking a permanent Service Delivery Manager to oversee the delivery of managed services across the site, collaborating with operational teams, site coordinators, suppliers and NHS stakeholders to maintain high service standards and smooth day-to-day operations.

You will act as the key contact for Trust staff on contract performance, supervise on-site coordinators, monitor stock levels and supply chains, and support patient care through reliable consumables and

Qualifications

• Previous experience in a service delivery, operations, account management or healthcare support environment.
• Ideally experience within the NHS or medical devices.
• Strong relationship-building and customer service skills.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office, particularly Excel and data analysis.
• Highly organised with the ability to prioritise workload effectively.
• Able to work under pressure and meet deadlines.
• Strong problem-solving skills and attention to detail.
• Self-motivated with a proactive approach to managing operational challenges.
• Full UK driving licence preferred.

Responsibilities

• Manage day-to-day service delivery within the NHS Trust.
• Act as the primary point of contact for Trust staff regarding contract performance and operational activity.
• Oversee on-site coordinators and support their development and performance.
• Monitor stock levels, consumables ordering, and supply chain activities to ensure continuity of service.
• Build and maintain strong relationships with NHS stakeholders, suppliers and subcontractors.
• Ensure purchasing processes and procedures are completed accurately and in line with Trust requirements.
• Provide training and support to Trust staff on relevant systems and processes.
• Analyse and report operational data to support service improvements and performance reviews.
• Coordinate customer meetings, supplier reviews and procurement discussions.
• Support clinical trials, product evaluations and other operational projects as required.

Skills

Customer service

Communication

Data analysis

Time management

Relationship building

Tools

Microsoft Office

Excel

Job description

A permanent position for a Service Delivery Manager based in Gloucester offering an excellent benefits package, An exciting opportunity has arisen for an experienced Service Delivery Manager to oversee the delivery of managed services within an NHS Trust. Working closely with operational teams, site coordinators, suppliers, and NHS stakeholders, you will ensure the smooth day-to-day running of services, maintaining high service standards and supporting effective supply chain management. You will act as the key point of contact for Trust staff, ensuring consumables, equipment and associated services are delivered efficiently, helping to minimise disruption to clinical services and supporting excellent patient care.,

• Manage day-to-day service delivery within the NHS Trust.
• Act as the primary point of contact for Trust staff regarding contract performance and operational activity.
• Oversee on-site coordinators and support their development and performance.
• Monitor stock levels, consumables ordering, and supply chain activities to ensure continuity of service.
• Build and maintain strong relationships with NHS stakeholders, suppliers and subcontractors.
• Ensure purchasing processes and procedures are completed accurately and in line with Trust requirements.
• Provide training and support to Trust staff on relevant systems and processes.
• Analyse and report operational data to support service improvements and performance reviews.
• Coordinate customer meetings, supplier reviews and procurement discussions.
• Support clinical trials, product evaluations and other operational projects as required.
  Previous experience in a service delivery, operations, account management or healthcare support environment.
• Ideally experience within the NHS or medical devices.
• Strong relationship-building and customer service skills.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office, particularly Excel and data analysis.
• Highly organised with the ability to prioritise workload effectively.
• Able to work under pressure and meet deadlines.
• Strong problem-solving skills and attention to detail.
• Self-motivated with a proactive approach to managing operational challenges.
• Full UK driving licence preferred.

This is an excellent opportunity for an organised and customer-focused professional looking to develop their career within a fast-paced healthcare services environment, working closely with NHS teams to deliver high-quality operational support.