Service Delivery Manager

Yolk Recruitment Ltd; Corsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to enhance service offerings and drive business growth. In this pivotal role, you will be responsible for managing client responses, developing service proposals, and ensuring high customer satisfaction. You will work closely with internal teams to identify business opportunities and improve service delivery processes. This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional service. If you are ready to take on a challenging role that impacts the public sector, this position is for you!

Qualifications

• Experience in IT Service Management with ITIL certification.
• Project Management qualifications like APM or PMI are essential.

Responsibilities

• Prepare and develop offers for new services based on client requests.
• Lead client responses and ensure timely delivery of service proposals.
• Identify and implement continuous improvements in service delivery.

Skills

IT Service Management (ITIL)

Project Management (APM, PMI)

Bid Management (APMP)

Forecasting

Persuasive Communication

Analytical Skills

Creative Problem Solving

Organizational Skills

IT Literacy (Microsoft Office)

Job description

Service Delivery Manager - Inside IR35 - Up to £600 per day - SC Cleared - Corsham, Wiltshire - 6 Months - SINGLE STAGE VIRTUAL INTERVIEW

Yolk Recruitment are recruiting for a Service Delivery Manager to work on a contract deal for the next 6 months, on site in Corsham.

Reporting directly to the Head of Service Growth, the Service Development Manager’s mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector.

Accountabilities/Responsibilities

• Prepare and develop offers for new services which is achieved by managing Client’s response to service requests from customers and includes the development and coordination of inputs to the Service Proposal, as well as running review meetings, supporting the presentation at internal risk management meetings.

• Follow extant processes, while also working to continuously improve the organisation’s effectiveness and efficiency in how they responding to customer requests.

• Work with the colleagues to support the early identification of business opportunities, using our opportunity management tools

• Lead Clients response to customer requirements for incremental business

• Produce, communicate and deliver plans to meet the requests

• Coordinate the commercial, financial and technical inputs to the Service Proposal

• Organise and run internal and customer-facing reviews

• Ensure that all tasks that require action by a member of the wider Multi-Functional Team are completed ‘On Time’ and ‘On Quality’.

• Prepare and support presentation at the risk management review

• Identify and implement continuous improvements to the way the department operates

• Support the department with performance analysis and departmental reporting.

• Facilitate meetings and draft minutes of meetings and reviews for formal release

• Ensure Service Level Targets (SLT) agreed with internal and external suppliers are met

• Represent Service Development at specifically identified meetings and workshops

• Manage Service Development responsibilities through the appropriate tools

• Compile and deliver management reports, as required

• Forecasting future order intake and generate order intake for Clients Secure Communications, in consultation with Service Management

• The review and improvement of service delivery processes and procedures

• Maintaining and improving customer satisfaction through the timely delivery of appropriate Service Proposals

Required skills/Experience

• IT Service Management, for example IT Infrastructure Library (ITIL) Version 3 or 4 at the Foundation level

• Project Management, for example Association for Project Management (APM) Project Fundamentals Qualification (PFQ), Project Management Institute (PMI) Certified Associate in Project Management (CAPM), or similar

• Bid Management, for example Association of Proposal and Bid Management Professionals (APMP) and Shipley bid management techniques.

• Forecasting future order intake and generate order intake for Airbus Secure Communications, in consultation with Service Management

• The review and improvement of service delivery processes and procedures

• Maintaining and improving customer satisfaction through the timely delivery of appropriate Service Proposals

• Persuasive: the ability to influence internal and external stakeholders to achieve a business goal

• Analytical: the ability to interpret and understand the impact of a customer’s request

• Communication: the ability to communicate with all types of internal and external stakeholders using a range of mediums, including verbal, electronic or presentations

• Creative: the ability to create meaningful customer-focussed offers

• Organised: the ability to plan and execute a project to deliver the required output

• ITliterate: including the ability to operate Microsoft Office, especially Excel, PowerPoint and Word.