Service Delivery Manager

Salt Digital Recruitment; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading software company seeks a Service Delivery Manager to enhance customer satisfaction and support their onboarding processes. This hybrid role requires strong skills in service delivery, problem-solving, and accounting knowledge. Ideal for a proactive individual looking to impact a thriving technology business.

Qualifications

• Proven service delivery or customer success background.
• Familiarity with accounting practices.
• Excellent interpersonal and communication abilities.

Responsibilities

• Manage service delivery to ensure customer satisfaction.
• Support onboarding processes for partners and users.
• Resolve complex customer queries effectively.

Skills

Relationship Management

Problem Solving

Communication

Organizational Skills

Education

ACCA, ICB, CIPP

Job description

Service Delivery Manager – Accounting Software
Location: Hybrid – 3 days per week onsite in Victoria, London
Contract Length: 6+ months
Day Rate: Competitive

A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success.

Key Responsibilities:

Act as the primary point of contact for onboarding and supporting sales partners.

Manage the delivery of services to customers, ensuring high satisfaction and product adoption.

Lead strategic onboarding processes and training sessions for partners and end-users.

Resolve complex customer queries using strong problem-solving and communication skills.

Facilitate consultative discussions to understand client pain points and recommend product solutions.

Collaborate closely with internal stakeholders across sales, support, and product teams.

Support with accountancy-related queries alongside the internal accounting team.

Required Skills & Experience:

Proven background in service delivery, customer success, or onboarding roles.

Excellent relationship management skills and the ability to handle technical or complex issues.

Strong written, verbal, and presentation communication skills.

Experience training users or delivering onboarding for software tools or platforms.

Familiarity with accounting or bookkeeping practices (ACCA, ICB, CIPP a plus).

Good understanding of accounting firm environments and workflows.

Technically proficient and comfortable working across multiple systems and tools.

Organised, proactive, and able to manage multiple tasks simultaneously.

Working Arrangement:
Hybrid – 3 days per week in the office (Victoria, London), 2 days remote.

This is a fantastic opportunity for someone with a customer-first mindset and a strong accounting foundation to make a real impact within a well-established technology business. Get in touch to learn more or apply today.

*Rates depend on experience and client requirements

Job Information

Job Reference: LOC84722

Salary per: annum

Job Duration: 18 Months

Job Start Date: ASAP

Job Industries: Senior Appointments Technology

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