Delivery Program Manager

ZipRecruiter; London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading technology company is looking for a Delivery Program Manager based in London. This role involves managing infrastructure service delivery, leading technical teams, and ensuring stakeholder satisfaction. The ideal candidate will have extensive experience in IT infrastructure and project management, with strong communication skills and a proven track record in complex environments.

Qualifications

• Minimum 15 years of experience in IT Infrastructure Delivery and Program Management.
• Strong knowledge of ITIL practices and service management frameworks.
• Experience in complex, multi-vendor environments.

Responsibilities

• Manage delivery functions and ensure SLA compliance.
• Lead and manage large cross-functional teams.
• Drive continuous improvement and operational excellence.

Skills

Stakeholder management

Communication skills

Risk management

ITIL practices

Decision-making under pressure

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Tools

Azure

AWS

GCP

PMP

PRINCE2

ITIL v4

Job description

Job Description

Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking a seasoned Delivery Program Manager to lead the successful transition and steady-state delivery of multiple infrastructure towers under this engagement.

The individual will be responsible for managing key delivery functions, leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams.

The Opportunity:

• Own the end-to-end delivery of assigned infrastructure service towers across the program.
• Manage the transition phase in coordination with the Transition Lead and customer stakeholders.
• Ensure seamless handover to operations and establish steady-state delivery governance.
• Lead and manage large cross-functional teams, both onsite and offshore.
• Build strong relationships with client stakeholders and act as the key delivery point of contact.
• Define and track SLAs, KPIs, and ensure timely reporting and performance reviews.
• Identify, assess, and proactively manage delivery risks, escalations, and issues.
• Drive continuous improvement, operational excellence, and customer satisfaction.
• Ensure compliance with contractual obligations, security policies, and audit requirements.
• Collaborate with other internal delivery leads across data center, cloud, network, EUC, service desk, and application teams.

Location:

• Role is based in or around London.
• Willingness to work onsite with flexibility for hybrid working where applicable.
• Occasional travel may be required within the UK or to offshore locations.

What you need:

• Minimum 15 years of experience in IT Infrastructure Delivery and Program Management.
• Proven experience in transition and steady-state delivery of managed services engagements.
• Strong knowledge of ITIL practices, service management frameworks, and SLA governance.
• Experience working in complex, multi-vendor environments with onsite-offshore delivery models.
• Exceptional stakeholder management and communication skills.
• Ability to drive results, manage ambiguity, and align cross-functional teams to program goals.
• Demonstrated capability in risk management, issue resolution, and decision-making under pressure.
• Self-starter with a hands-on approach and strong leadership acumen.
• Experience in financial services or asset management domain is a plus.

Bonus:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• PMP / PRINCE2 / ITIL v4 certifications are highly desirable.
• Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid infrastructure environments.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion and , and to place people at the center of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to , , , , , , , , or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.