Service Delivery Lead – Youth Employment

Sovereign & Bale; Greater London; On-site; GBP 44,000 - 60,000; Full time

Job summary

Sovereign & Bale is seeking a Service Delivery Manager to lead an employability support service across South West London and surrounding areas. The role oversees a team of Mentors and Activity Co‑ordinators, ensuring high‑quality, personalised support and delivery against contractual targets.

You will drive performance, work with employers, DWP and partners, and oversee safeguarding, quality and data protection across the service.

Qualifications

• Experience leading an operational service within employability or welfare‑to‑work environments.
• Strong people and performance management experience.
• Ability to motivate, coach and develop frontline teams.
• Experience using data/MI to improve performance.
• Understanding of participant‑centred employment support and outcomes.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and ability to manage priorities.
• Knowledge of safeguarding, compliance, quality assurance and data protection.
• Good IT skills including digital case management/reporting systems.

Responsibilities

• Leading, coaching and performance managing Mentors and Activity Co‑ordinators.
• Managing service performance against engagement, employment, sustainment, quality and compliance targets.
• Using management information to identify trends, risks and opportunities for improvement.
• Supporting the team to deliver action planning, barrier removal, job matching and in‑work support.
• Building relationships with employers to create suitable employment opportunities.
• Working with DWP, Jobcentre Plus and local partners to strengthen referrals and outcomes.
• Ensuring safeguarding, quality, compliance and data protection are met.
• Supporting recruitment, induction, training and ongoing team development.
• Reporting performance, risks and improvements to the Head of Operations.

Skills

People management

Performance management

Leadership

Stakeholder management

Communication

Organisational skills

Data-driven decisions

Safeguarding & compliance

IT proficiency

Tools

MS Office

Case management systems

Job description

Sovereign & Bale is seeking a Service Delivery Manager to lead an employability support service across South West London and surrounding areas. The role oversees a team of Mentors and Activity Co‑ordinators, ensuring high‑quality, personalised support and delivery against contractual targets.

You will drive performance, work with employers, DWP and partners, and oversee safeguarding, quality and data protection across the service.