Regional Service Delivery Lead – Youth Employability

Sovereign & Bale; Kingston upon Thames; Presencial; GBP 47 000 - 57 000; Tempo integral

Resumo da oferta

Sovereign & Bale in London is seeking a Service Delivery Manager to lead an employability support service for 18–24 year olds across Croydon, Kingston upon Thames and surrounding areas. Salary is £52,000 per year, with a permanent contract and regionally focused travel.

The role involves hands‑on leadership, managing Mentors and Activity Co‑ordinators, driving performance, and building partnerships with employers, DWP, Jobcentre Plus and local partners to meet contractual targets.

Qualificações

• Experience leading an operational service within employability, welfare‑to‑work, youth employment, skills or a similar publicly funded environment.
• Strong people management and performance management experience.
• Proven ability to motivate, coach and develop frontline teams.
• Experience using data and management information to improve performance.
• Understanding of participant‑centred employment support and sustainable employment outcomes.
• Excellent communication, influencing and stakeholder management skills.
• Strong organisation skills and the ability to manage competing priorities.
• Knowledge of safeguarding, compliance, quality assurance and data protection.
• Good IT skills, including Microsoft Office and digital case management/reporting systems.
• Knowledge of local labour markets and services supporting young people would be advantageous.

Responsabilidades

• Leading, coaching and performance managing Mentors and Activity Co‑ordinators.
• Managing service performance against engagement, employment, sustainment, quality and compliance targets.
• Using management information to identify trends, risks and opportunities for improvement.
• Supporting the team to deliver effective action planning, barrier removal, job matching and in‑work support.
• Building strong relationships with employers to create suitable employment opportunities.
• Working with DWP, Jobcentre Plus and local partners to strengthen referrals and participant outcomes.
• Ensuring safeguarding, quality, compliance and data protection requirements are met.
• Supporting recruitment, induction, training and ongoing team development.
• Reporting performance, risks and improvement activity to the Head of Operations.

Conhecimentos

People Management

Performance Management

Team Development

Stakeholder Management

Data & MI

Communication

Organisational Skills

Safeguarding & Compliance

IT Skills (Microsoft Office)

Ferramentas

Microsoft Office

Digital case management systems

Reporting systems

Descrição da oferta de emprego

Sovereign & Bale in London is seeking a Service Delivery Manager to lead an employability support service for 18–24 year olds across Croydon, Kingston upon Thames and surrounding areas. Salary is £52,000 per year, with a permanent contract and regionally focused travel.

The role involves hands‑on leadership, managing Mentors and Activity Co‑ordinators, driving performance, and building partnerships with employers, DWP, Jobcentre Plus and local partners to meet contractual targets.