Youth Employability Delivery Lead

Sovereign & Bale; Leicester; On-site; GBP 41,000 - 50,000; Full time

Job summary

Sovereign & Bale is seeking a Service Delivery Manager to lead an employment support service across multiple sites in the Midlands, including Leicester. You will manage Mentors and Activity Co-ordinators, drive performance, and build strong employer partnerships with DWP and Jobcentre Plus.

The role requires hands-on leadership, safeguarding and data compliance. You will ensure high-quality, participant-centred support, deliver against contractual targets, and use MI to identify improvements,

Qualifications

• Experience leading an operational service within employability, welfare-to-work or youth employment.
• Strong people management and performance management experience.
• Proven ability to motivate, coach and develop frontline teams.
• Experience using data and management information to improve performance.
• Knowledge of safeguarding, compliance, quality assurance and data protection.

Responsibilities

• Leading, coaching and performance managing Mentors and Activity Co-ordinators.
• Managing service performance against engagement, employment, sustainment, quality and compliance targets.
• Using management information to identify trends, risks and opportunities for improvement.
• Supporting the team to deliver effective action planning, barrier removal, job matching and in-work support.
• Building strong relationships with employers to create suitable employment opportunities.
• Working with DWP, Jobcentre Plus and local partners to strengthen referrals and participant outcomes.
• Ensuring safeguarding, quality, compliance and data protection requirements are met.
• Supporting recruitment, induction, training and ongoing team development.
• Reporting performance, risks and improvement activity to the Head of Operations.

Skills

People management

Performance management

Data-driven improvement

Stakeholder management

Communication

Organisational skills

Tools

Microsoft Office

Digital case management

Job description

Sovereign & Bale is seeking a Service Delivery Manager to lead an employment support service across multiple sites in the Midlands, including Leicester. You will manage Mentors and Activity Co-ordinators, drive performance, and build strong employer partnerships with DWP and Jobcentre Plus.

The role requires hands-on leadership, safeguarding and data compliance. You will ensure high-quality, participant-centred support, deliver against contractual targets, and use MI to identify improvements,