Service Delivery Lead

IOSH; Leicester Forest East; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave plus bank hols

Private medical insurance

Pension scheme

Performance related pay

Volunteering days

Employee Assistance Programme

Job summary

IOSH is seeking a Service Delivery Lead to steer technology services, ensuring reliability, security and continual evolution. You will manage ITIL processes and align services with organisational goals while working across teams and external partners.

You’ll lead service delivery with a customer-focused approach, balancing priorities and leveraging data to improve performance, in a hybrid role based at Wigston, Leicester.

Qualifications

• Experience managing ITSM processes, including incident, problem, change and SLA management.
• Experience with Microsoft cloud environments, including Azure and Microsoft 365.
• Experience leading service delivery, reporting, and risk management activities.
• ITIL Foundation certification or equivalent ITIL experience.

Responsibilities

• Lead day-to-day service delivery and ITIL process execution.
• Collaborate with technical teams, stakeholders and suppliers to deliver reliable services.
• Provide operational leadership and drive continual service improvement.

Skills

ITSM processes

Incident management

Problem management

Change management

Service Level Management

Microsoft Azure

Microsoft 365

Tools

Azure

Microsoft 365

Job description

Job Title: Service Delivery Lead

Salary: £29,650 - £37,000 per annum

Hours per week: 35 hours

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

The successful applicant must have the pre-existing right to both live, and to work in the UK.

Closing date: 11 November 2026

About the role

We are looking for a Service Delivery Lead within our Technology team. This newly created role brings an opportunity to play a key role in shaping and delivering high quality technology services across IOSH. Being at the forefront of our technology operations, you'll ensure services are reliable, secure and continually evolving to meet IOSH's changing needs.

Using your IT service management expertise and technical understanding, you'll lead day-to-day service delivery, champion ITIL best practice, and bring people, processes, technology and suppliers together to deliver an excellent experience for our colleagues and customers.

Working collaboratively with technical teams, stakeholders and external partners, you'll provide operational leadership across the service management landscape, while helping IOSH evolve its technology services in line with organisational priorities and objectives.

This role gives the opportunity to make an impact using data and insights to improve service performance, introduce smarter ways of working and drive continual improvement across our technology function.

What you'll bring

Using your previous knowledge and experience, you'll have strong service management capability with a wider technical understanding, allowing you to make informed decisions, and effectively manage operational services.

You'll lead with a customer focussed approach to deliver high quality and responsive services that are fit for purpose. You'll also have demonstrable experience of leading and influencing service improvement initiatives, both internally and externally. You will also have strong experience of working within Microsoft cloud and enterprise technology environments.

Your ability to manage competing priorities and operational demands, whilst remaining focussed and meeting agreed deadlines will be essential to make this role a success.

Essential criteria

• Experience managing ITSM processes, including Incident, Problem, Change, Major Incident and Service Level Management.
• Experience working within Microsoft cloud and enterprise technology environments, including Azure and Microsoft 365.
• Experience leading service delivery function and reporting, service performance monitoring and risk management activities.
• ITIL® Foundation certification or experience working in an ITIL environment

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the worlds Chartered body for safety and health professionals.

We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you're treated like you want to be treated. No matter who you are, you can be yourself at IOSH.

As a Disability Confident employer, we welcome applications from disabled people. Disabled applicants who meet the minimum essential criteria will be considered for interview. Where applications are high in number, we may shortlist candidates who most closely meet the role requirements. Reasonable adjustments are available throughout the recruitment process.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.