Process Improvement Lead

IOSH; Leicester; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Pension scheme

Volunteer days

Employee Assistance Programme

Job summary

IOSH is seeking a Process Improvement Lead to drive our process improvement capability. You will analyse and redesign end-to-end business processes across the organisation, liaising with stakeholders to capture requirements and design changes that raise efficiency, quality and customer satisfaction.

This is a 2-year fixed-term hybrid role based at our Wigston head office with on-site presence two days per week and remote working for the remainder.

Qualifications

• Proven experience leading cross-functional process improvement initiatives.

Responsibilities

• Lead business process improvement initiatives across the organisation.
• Analyse end-to-end processes and engage stakeholders to capture requirements.
• Design and implement improved processes to increase efficiency, quality and customer satisfaction.

Skills

Process improvement

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Lean Six Sigma

Tools

Microsoft Office

Job description

Job Title: Process Improvement Lead

Salary: £39,780 - £50,000 per annum

Hours per week: 35 (flexible working options considered in line with business needs)

Contract: 2 years fixed term

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week . The remainder of your working hours will be undertaken from home.

Closing date: 09 October 2026

Interview date: w/c 19 October 2026

About the role

This is an exciting new opportunity within IOSH to build our process improvement capability from the ground up. You’ll have the chance to make a true impact by helping us to find better, more efficient and effective ways of working. You’ll play a key part in analysing and improving business processes across the organisation to bring measurable benefits. You’ll actively take time to understand what our end-to-end business processes look like today by liaising with stakeholders across the business and understanding their requirements. Then using your expertise, you’ll design improved processes and ways of working that align with our needs and help increase efficiency, quality and customer satisfaction.

We’re looking for someone who is passionate about improving processes for customers and colleagues alike and embedding sustainable change. Within this role, you’ll play an active and influential role in shaping how IOSH works, whilst engaging stakeholders and driving buy in for maximum impact.

What you’ll bring

The ideal candidate will have proven experience of leading business process improvement including operational or business transformation initiatives, that have embedded sustainable change. You will be confident in engaging with stakeholders at all levels, and curious about how things currently work and able to constructively challenge existing ways of working.

Strong written and verbal communication skills will be essential. You’ll be able to analyse and communicate complex information clearly, produce insightful reports and recommendations, and confidently present proposed improvements to senior stakeholders.

You’ll be someone who doesn’t shy away from solving problems and coming up with solutions, someone who enjoys building relationships and working at pace to turn ideas into improvements that provide meaningful business benefit.

Essential criteria

• Proven experience leading cross-functional business process improvement initiatives and supporting the adoptions of new ways of working.


• Proven experience in process improvement, operational, or business transformation initiatives.


• Experience of analysing, redesigning and implementing business processes across multiple functions.


• Strong stakeholder management and influencing skills, with the ability to engage and challenge stakeholders at all levels.


• Strong analytical and problem-solving skills, with the ability to use data and performance measures to drive improvement.


• Excellent written and verbal communication skills, including report writing and presentation of information to senior leaders.


• Lean Six Sigma Certification or equivalent.

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance


• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more


• Private medical insurance and healthcare cash plan covered by IOSH


• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%


• Individual performance related pay scheme


• Up to five paid volunteering days per year


• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.