Service Delivery Lead

TipTopJob; Ingatestone; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Birthday off

Great CQC rewards

Gift vouchers 30 GBP

Gift vouchers 50 GBP

Recognition and rewards

Training package

Generous annual leave

Pension scheme

Employee assistance programme

Job summary

Shaftesbury East Anglia provides tailored, person-centred support for adults with disabilities and needs, ensuring independence and community participation. This leadership role drives high-quality care and continuous improvement across the service.

The Service Delivery Lead will motivate and develop staff, ensure regulatory compliance, and shape service development in a patient-centred, inclusive environment at Shaftesbury East Anglia.

Qualifications

• Hold a Level 5 qualification in Health and Social Care, or be willing to work towards it.
• Have experience supporting adults with a range of disabilities and support needs.
• Be confident leading teams and driving service quality.
• Share our values and belief in person-centred, community-focused support.

Responsibilities

• Taking full ownership of service delivery, quality and continuous improvement
• Developing and embedding effective systems and processes
• Supporting staff to deliver professional, flexible and personalised care
• Working collaboratively with relevant governing bodies and partners
• Contributing to service development and new business opportunities
• Ensuring compliance with all regulatory and quality standards

Skills

Leadership

Team management

Quality improvement

Regulatory compliance

Education

Level 5 qualification in Health and Social Care

Job description

Location: Ingatestone, East Anglia

Salary : A GBP 16.41 per hour

Vacancy Type: Permanent, Full Time (40 hours per week)

Shaftesbury East Anglia

Could this be the role that makes a real difference in your career:and in peoples lives?

At Shaftesbury East Anglia , were looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, personAEUR'centred services that enable people with disabilities to live full, independent and meaningful lives.

Please note: this role does not qualify for visa sponsorship, as it does not meet the salary requirements set by the Home Office.

Why work with Shaftesbury?

We believe everyone we support has the right to a full and flourishing life : and the people who work with us are at the heart of making that happen.

Guided by our values : Open, Enabling, Inclusive and Courageous : we are proud to deliver highAEUR'quality, compassionate services across adult care, childrens care and education. We go beyond good enough, always striving to deliver the very best outcomes for the people we support.

About The Role

As Service Delivery Lead , youll play a vital leadership role across the service. Youll support, motivate and develop staff, while ensuring people we support receive consistently highAEUR'quality care that is tailored to their individual needs.

Your Responsibilities Will Include

• Taking full ownership of service delivery, quality and continuous improvement


• Developing and embedding effective systems and processes


• Supporting staff to deliver professional, flexible and personalised care


• Working collaboratively with relevant governing bodies and partners


• Contributing to service development and new business opportunities


• Ensuring compliance with all regulatory and quality standards

This is a varied and rewarding role for someone who thrives on responsibility, leadership and making a positive impact.

About You

Were looking for someone who brings passion, professionalism and commitment to inclusive care.

You Will

• Hold a Level 5 qualification in Health and Social Care , or be willing to work towards it


• Have experience supporting adults with a range of disabilities and support needs


• Be confident leading teams and driving service quality


• Share our values and belief in personAEUR'centred, communityAEUR'focused support

About Our Services

Shaftesbury East Anglia provides tailored, personAEUR'centred support for adults with a wide range of disabilities and needs. Our focus is on:

• Building independence and daily living skills


• Supporting people in their own homes


• Encouraging active participation in the local community


• Helping people make friends, build relationships and feel they truly belong

Benefits of working with Shaftesbury

We know our people are our greatest asset : and were proud to reward them well:

• Your Birthday Off : Frontline care staff can take their birthday off from annual leave (plus a birthday card from us)


• Great CQC, Great Reward :


• Good rating: A GBP 30 gift voucher for all staff


• Outstanding rating: A GBP 50 gift voucher for all staff


• Recognition and Rewards : Personal recognition letters from our Executive Leadership Team and gift vouchers up to A GBP 50 for going above and beyond


• Excellent Training Package : Ongoing development and support


• Generous Annual Leave :


• 25 days + 8 bank holidays (first 5 years)


• Increasing to 28 days + 8 bank holidays after 5 years


• Pension Scheme


• Employee Assistance Programme : Support when you need it most

If youre ready to step into a leadership role where your work truly matters, wed love to hear from you.

Shaftesbury is the disability charity thats committed to enabling children, young people and adults to live a life that adds up for them.