Service Delivery Coordinator – Contracts & Maintenance

Jobs for Humanity; West of England; On-site; GBP 27,000 - 28,000; Full time

Job summary

Lancer Scott in Bristol is seeking a proactive Service Delivery Administrator to be the first point of contact for external and internal clients. You will process new and existing work orders via our CAFM system, schedule maintenance, and ensure records stay current.

Based at head office in Central Bristol, this role supports the client experience across accounts and contracts. You will build strong client relationships, respond to inquiries quickly, and coordinate with engineers and Account

Qualifications

• Customer-focused attitude with problem-solving mindset.
• Strong attention to detail.
• Able to work at pace and respond to customer needs.
• Excellent organisational skills; multitask, prioritise, meet deadlines.
• Proficient in Microsoft Office including Word, Excel and Outlook; learn new systems.
• Professional written and verbal communication; collaborative.

Responsibilities

• Build strong relationships with clients to deliver an exceptional experience.
• Be the first point of contact for clients and engineers via phone or email.
• Ensure work orders are recorded, allocated and processed in CAFM system and client portals.
• Respond to inquiries from clients, Account Managers and engineers within set timescales.
• Ensure work orders meet client SLAs, KPIs and internal process.
• Maintain diary management and complete tasks within the correct timeframe.
• Meet client requirements set by Account Managers & Head of Service Delivery.
• Manage the mailbox and flag emergency callouts for action.
• Assign works to LS Engineer/Subcontractor by skill set and area, plan daily.
• Raise purchase orders at correct mandate level and share updates to systems.

Skills

Customer focused

Attention to detail

Organizational skills

Multitasking

Communication skills

Teamwork

Tools

Microsoft Office

Job description

Lancer Scott in Bristol is seeking a proactive Service Delivery Administrator to be the first point of contact for external and internal clients. You will process new and existing work orders via our CAFM system, schedule maintenance, and ensure records stay current.

Based at head office in Central Bristol, this role supports the client experience across accounts and contracts. You will build strong client relationships, respond to inquiries quickly, and coordinate with engineers and Account