Contract Support | Client Care & Maintenance Scheduling

Lancer Scott Ltd.; West of England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Lancer Scott is recruiting for a Service Delivery Assistant at our head office in Central Bristol. This is a brand new role created as we win new contracts, offering an opportunity to build strong client relationships and coordinate maintenance work.

You will be the first point of contact for clients and engineers, manage work orders in our CAFMS system and ensure timely responses and accurate data to meet client SLAs and KPI targets.

Qualifications

• Customer-focused attitude and willingness to problem solve.
• Strong attention to detail.
• Able to work at pace and be flexible to respond to customer needs.
• Excellent organisational skill to multitask, prioritise and meet deadlines.
• Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
• Professional communication style, both written and verbal.
• Collaborative approach to team success.

Responsibilities

• Be the first point of contact for external and internal clients.
• Process new and existing work orders via our internal system.
• Support Service Delivery Team to meet client SLAs and KPIs.
• Manage work orders, scheduling maintenance and ensuring data accuracy.
• Maintain diary management and ensure tasks meet deadlines.
• Coordinate with LS Engineers/Subcontractors and allocate work orders.
• Raise purchase orders at correct mandate level and transfer data to CAFMS and client portals.

Skills

Customer focus

Attention to detail

Organisational skills

MS Office

Tools

CAFMS system

Job description

Lancer Scott is recruiting for a Service Delivery Assistant at our head office in Central Bristol. This is a brand new role created as we win new contracts, offering an opportunity to build strong client relationships and coordinate maintenance work.

You will be the first point of contact for clients and engineers, manage work orders in our CAFMS system and ensure timely responses and accurate data to meet client SLAs and KPI targets.