Service Delivery Coordinator

HAAR Recruitment; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment company is seeking a Service Delivery Coordinator to enhance customer engagement and manage service delivery tasks. The role involves providing first-line support, managing workloads, and ensuring high-quality service delivery. Candidates should possess strong communication skills and a customer-focused attitude. This full-time position offers the opportunity to work in a dynamic IT services environment.

Qualifications

• Experience in Service Delivery or Service Desk roles preferred.
• Ability to troubleshoot issues and engage with customers.

Responsibilities

• Provide 1st line support and manage customer incidents.
• Plan and schedule customer projects and resource requirements.
• Ensure timely responses to incidents in line with SLAs.

Skills

Communication

Problem Solving

Customer Focus

Education

Professional Certifications

Job description

The SDC will report directly into the Service Delivery Manager . The role will involve a variety of tasks but primarily focusing on Service Administration , Customer Projects , Reporting and Liaison. The SDC will manage and monitor workloads for the Managed Services teams which resolve customer incidents , deliver managed services and customer projects . They will be required to manage workloads and prioritise work across the teams in conjunction with the DBA Team Leads and Service Delivery Manager . The candidate will need strong communication skills .This role also requires the ability to troubleshoot issues and a passion for Service Delivery and Customer Engagement .

Role & Responsibilities

Service Desk Administration .

Provide 1st line support to customers .

Help ensure an exceptional level of customer service .

Fix and resolve issues and queries where possible .

Review and raise monitoring alarms from customer systems via our industry leading monitoring software as incident tickets .

Work with the 2nd and 3rd line teams , to seek advice and solutions or to escalate bigger problems

Ensure timely response to all incidents and requests in line with agreed SLAs.

Escalation of incidents and requests where appropriate .

Problem and Incident management ensuring that ensure SLA’s are achieved and client expectations are met (or exceeded ).

Work as a team member within the organisation to provide a resilient service to our customers .

Customer and Internal Improve Projects .

Plan and schedule customer MS projects and resource requirements to the business .

Work with the customer and internal technical leads to ensure MS customer projects are resourced in a timely manner .

Customer Reporting .

To ensure customer reports are provided to an agreed schedule .

Act as a customer liaison and represent to a high standard in all client engagements

To build and maintain relationships and expectations with clients .

To be the first point of contact for MS customers for escalations and issue resolution .

Organisation and schedule client service review meetings ; areas covered will include performance reports , service improvements , quality and process .

Work with the wider Service Delivery Team to ensure the Service Desk is staffed during the core working day

(including staggered lunch time cover ).

Key Success Criteria

Be able to work individually or collaboratively within a team .

Self-motivated and ability to work under their own initiative .

Strong communicator with an ability to express technical and non -technical challenges to a wide audience .

Strong written and presentation skills to be able to ensure all work is documented to the highest standard .

Manage their own time appropriately and ensure deadlines are met and expectations are set with key stakeholders .

Be respective to feedback and developmental critique ; have a growth mindset .

Willingness to learn , adapt and challenge themselves in undertaking new challenges in new technologies .

Maintain professional certifications related to your area of expertise .

Your Experience

Analytical in problem solving with the ability to apply original and innovative thinking .

Previous experience in a Service Delivery or a Service Desk Role would be advantageous .

(Ideally ) Have worked in a multi -customer environment however applicants from Service Desks within a single organisation are encouraged .

About you

While experience and skills , as detailed above , are important , we focus on high - quality services means we place as much emphasis on candidates ’ personal qualities and soft skills . The successful candidate must be able to demonstrate the following skills , and strengths in these areas will be taken into account if there are gaps in professional skills :

· Customer focused attitude .

· Drive and determination to get the job done correctly .

· Excellent communication and team working skills .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at HAAR Recruitment by 2x

Sign in to set job alerts for “Service Delivery Coordinator” roles.

Evening Document Production Specialist (Remote, Part Time - 4pm to 9pm)

Greater London, England, United Kingdom 1 week ago

Workflow Coordinator / Document Production Specialist (Remote 2pm - 10pm)

Wellingborough, England, United Kingdom 2 days ago

Wideopen, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 weeks ago

Greater London, England, United Kingdom 3 weeks ago

Wellingborough, England, United Kingdom 1 day ago

Service Delivery Operations Administrator

Service Delivery Team Manager - Kooth Face to Face & Integrated Digital Pathway

Document Production Specialist (Night Shift)

Belfast, Northern Ireland, United Kingdom 5 days ago

Glasgow, Scotland, United Kingdom 1 week ago

Volunteer Projects & Governance Partner | FHALMA Foundation

London, England, United Kingdom 1 week ago

Service Delivery Team Manager - Kooth CYP

Finance & Project Operations Coordinator

Operations Administrator - London (Hybrid - 3 days in-office, 2 days remote)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

Reading, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.