Field Delivery Coordinator

TN United Kingdom; London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading company in the UK is seeking a Field Delivery Coordinator to join their London team. The role involves planning and prioritizing resources for field engineers, ensuring effective communication with stakeholders, and managing Support Drivers' tasks. The ideal candidate will be organized, detail-oriented, and proficient in Salesforce and Microsoft Office. This position offers a competitive salary and various benefits, including annual leave and a contributory pension scheme.

Benefits

Salary up to £33,000 per annum

24 days annual leave, increasing to 30

Contributory pension scheme (up to 12%)

Annual personal medical assessments

Access to benefits hub for discounts and wellbeing support

Qualifications

• Strong understanding of work management processes and systems.
• Proficient in Salesforce and Microsoft Office tools.

Responsibilities

• Develop resilient processes across all workstreams/projects.
• Coordinate workload and prioritize jobs for Support Drivers.
• Ensure adherence to Health & Safety policies.

Skills

Organized

Attention to Detail

Communication

Tools

Salesforce

Microsoft Excel

Outlook

Word

Job description

Job Title: Field Delivery Coordinator

We are currently recruiting a Field Delivery Coordinator to work within our London team. You will be responsible for understanding resource requirements and constraints to effectively prioritize our resources to support the demands of field engineers' work.

This role carries a high level of responsibility and requires an organized individual who can plan efficiently, engage well within the team, and communicate clearly with stakeholders.

Responsibilities

1. Work with Schedulers across the area to develop resilient processes across all workstreams/projects.
2. Draft procedures and guidelines as reference points.
3. Coordinate with counterparts to assess workload and prioritize jobs on both planned and reactive bases.
4. Plan and assign collection and delivery tasks to Support Drivers using Salesforce, considering their skills and geography.
5. Prepare jobs for works (SLG, cone offs, letter drops) using Salesforce to ensure timely delivery of materials and equipment.
6. Schedule collections and site clears to avoid penalties or fines.
7. Ensure Support Drivers maintain a safe work environment and adhere to Thames Water's Health & Safety policies.
8. Manage and prioritize Support Drivers' work stacks to meet urgent jobs (2-hour/4-hour).
9. Provide daily updates on resource utilization and completed jobs to maintain service commitments.
10. Review weekend forecasts to plan resources effectively.

The role is based in Kentish Town, NW5, with travel to other depots such as E5 and SE2 as required. Hours are 45 per week, Monday to Friday, from 7 am to 5 pm.

Qualifications and Skills

• Organized with a good understanding of work management processes and systems.
• Strong attention to detail and planning skills.
• Proficient in Salesforce, Microsoft Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• A driving license is preferred.

Benefits

• Salary up to £33,000 per annum, depending on experience.
• 24 days annual leave, increasing to 30 with service, plus bank holidays.
• Contributory pension scheme (up to 12%).
• Annual personal medical assessments.
• Access to benefits hub for discounts and wellbeing support.

About Thames Water

We are the UK’s largest water and wastewater company, serving over 16 million customers. We aim to build a sustainable future by supporting our communities, people, and the environment. Join us to make a difference and grow your career in a diverse and inclusive environment.

We value diversity and are committed to removing barriers to success, offering support throughout the recruitment process. Join Thames Water and be part of a team that makes a real impact every day.