Dispatch Coordinator/Customer Service Rep

CampusPoint; Redmond (WA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a leading supplier of construction materials as a Dispatch Coordinator/Customer Service Representative in Redmond. You'll handle customer inquiries, ensure excellent service quality, and work in a collaborative team environment. This is a full-time position offering competitive hourly pay in a supportive, energetic workplace.

Benefits

Medical insurance

Qualifications

• Previous customer-service experience required.
• Comfortable with high call volumes and confident on the phone.
• Proactive, positive, and energetic team player.

Responsibilities

• Handle high-volume customer inquiries via phone.
• Accurately process orders using industry software.
• Provide top-notch customer service and resolve concerns.

Skills

Strong communication skills

Customer service experience

Ability to multi-task

Job description

Dispatch Coordinator/Customer Service Rep

Dispatch Coordinator/Customer Service Rep

This range is provided by CampusPoint. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $28.00/hr

Are you customer-focused and energetic, and do you thrive in a fast-paced environment? Join a leading supplier of construction materials in North America as a Customer Service Representative. This role will be in their Redmond location, and you’ll join a tight-knit customer service team that is passionate about what they do and their company. They are dedicated to creating sustainable value with industry-leading products and solutions to satisfy their customers' construction needs worldwide.

Compensation: $26-$28/hr

Availability: Monday to Friday, 7:30 AM to 4 PM. Initially, training will be conducted on-site. After training, the role will transition to a hybrid model with 2 days working remotely on Mondays and Fridays, and in-office from Tuesday to Thursday.

RESPONSIBILITIES

• Handle high-volume customer inquiries via phone, providing tailored recommendations and solutions.
• Accurately process orders using industry software (we will train you!) like Command Alkon and JWS dispatch systems.
• Help process and deliver competitive quotes and address customer questions with professionalism and expertise.
• Collaborate with sales, quality assurance, and other team members to ensure order accuracy and timeliness.
• Provide top-notch customer service, resolving concerns and building strong client relationships.
• Other duties as assigned

QUALIFICATIONS

• Previous customer-service experience (customer service, call center, retail, restaurant, or administrative roles).
• Construction background or interest is a plus, but we can train anyone!
• Strong written and verbal communication skills.
• Comfortable with high call volumes and confident on the phone.
• Basic math skills and familiarity with ten-key by touch.
• Proven ability to multi-task and maintain composure in a fast-paced environment
• Proactive, positive, energetic, and a team player

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

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