Service Delivery Analyst

University of Portsmouth; Tipner; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and incremental pay

Generous pension scheme

Generous leave entitlement 32-35 days+

Flexible working options

Staff discounts and loyalty schemes

Staff car parking and discounted local

Training and development opportunities

Staff wellbeing programmes

Job summary

The University of Portsmouth operates a centrally funded Managed Service scheme to standardise purchasing and streamline IT equipment deployment for staff and students. The Senior Service Delivery Analyst will assist in deploying equipment and providing 1st and 2nd line support within the ITIL framework, based on-site at Portsmouth Campus.

Working as part of the Managed Service Team, you will support users across faculties and central departments, contributing to service delivery and continuous

Qualifications

• Senior Service Delivery Analyst to assist in preparation and deployment of IT equipment to staff and students.
• Provide 1st and 2nd line support to customers and users.
• Experience with ITIL framework.

Responsibilities

• Assist in preparation and deployment of IT equipment to staff and students across the university.
• Provide 1st and 2nd level IT support to users within faculties and central departments.
• Operate as part of the Managed Service Team and work on-site at Portsmouth Campus.

Job description

The University of Portsmouth operates a centrally funded Managed Service scheme. This facilitates a centrally coordinated computing equipment replacement cycle and has enabled the University to standardise purchasing for general computing, improving value for money and the quality of service. The Senior Service Delivery Analyst will primarily assist in the preparation and deployment of IT equipment to staff and students across the university and associated processes. Working as part of the Managed Service Team, the Analyst will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL framework. This position is based on-site at the Portsmouth Campus. If you have any queries regarding this position, please contact Chris Johnson at

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL) Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our, New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.
• UKVI Statement Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
• ED&I Statement: We are committed to upholding the University's values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised.