IT Service Delivery Analyst (Campus Support & ITIL)

University of Portsmouth; Tipner; Presencial; GBP 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and incremental pay

Generous pension scheme

Generous leave entitlement 32-35 days+

Flexible working options

Staff discounts and loyalty schemes

Staff car parking and discounted local

Training and development opportunities

Staff wellbeing programmes

Resumo da oferta

The University of Portsmouth operates a centrally funded Managed Service scheme to standardise purchasing and streamline IT equipment deployment for staff and students. The Senior Service Delivery Analyst will assist in deploying equipment and providing 1st and 2nd line support within the ITIL framework, based on-site at Portsmouth Campus.

Working as part of the Managed Service Team, you will support users across faculties and central departments, contributing to service delivery and continuous

Qualificações

• Senior Service Delivery Analyst to assist in preparation and deployment of IT equipment to staff and students.
• Provide 1st and 2nd line support to customers and users.
• Experience with ITIL framework.

Responsabilidades

• Assist in preparation and deployment of IT equipment to staff and students across the university.
• Provide 1st and 2nd level IT support to users within faculties and central departments.
• Operate as part of the Managed Service Team and work on-site at Portsmouth Campus.

Descrição da oferta de emprego

The University of Portsmouth operates a centrally funded Managed Service scheme to standardise purchasing and streamline IT equipment deployment for staff and students. The Senior Service Delivery Analyst will assist in deploying equipment and providing 1st and 2nd line support within the ITIL framework, based on-site at Portsmouth Campus.

Working as part of the Managed Service Team, you will support users across faculties and central departments, contributing to service delivery and continuous