Service Coordinator – Full Time – Rochester

Catering; Rochester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Free physiotherapy

Discounts on groceries

Health and wellbeing resources

Training and development

Employee financial well-being

Job summary

Veolia is seeking a dedicated transport co-ordinator in Rochester to prioritise Quality, Health, Safety and Environment while managing daily service delivery and driver coordination. Your role will involve planning routes, communicating with customers, and overseeing debriefs to maintain service performance.

You will support the Service Manager in identifying routing efficiencies and ensure compliance with operator licences.

Qualifications

• Educated to O-level standard or equivalent experience, with excellent communication and good IT literacy.
• CPC holder – desirable
• IOSH – desirable, but could also be obtained during the role.

Responsibilities

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees.
• Manage the service delivery on a daily basis, including dynamic planning of work to vehicles/routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.
• Ensure that Service excellence is delivered, including delivery of service, recovery (next working day) and communication of non-service/missed lifts within company parameters.
• Assist the Service Manager to identify routing efficiencies and capacity.
• Effective container stock level control and customer and driver communication.
• Deliver Toolbox Talks to drivers and operatives.
• Adhere to and comply with all aspects of Operator Licence obligations.
• Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements.

Skills

Excellent communication

Good IT literacy

Education

O-level equivalent

CPC (Certificate of Professional Competence)

IOSH (desirable)

Job description

Salary: £28,000 per annum plus Bonus and Veolia benefits

Hours: 40 hours per week, Monday to Friday 8.00 AM- 5:00 PM (Saturday’s 08:30 AM to 12:00 Midday on a Rota)

Location: Rochester, ME2 4DZ

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

25 days of annual leave

Access to our enhanced pension scheme

Free physiotherapy service

Discounts on everything from groceries to well known retailers

Access to a range of resources to support your physical, mental and financial health;
so you can lean on us whenever you need to

Ongoing training and development opportunities, allowing you to reach your full potential

Stream – Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you’ll be doing:

Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees.

Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs

Ensure that Service excellence is delivered, this includes:

Delivery of service.

Recovery (next working day) and communication of non-service/missed lifts within company parameters.

Assist the Service Manager to identify routing efficiencies and capacity.

Effective container stock level control and customer and driver communication.

Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies.

Deliver Toolbox Talks to drivers and operatives.

Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager.

Adhere to and comply with all aspects of Operator Licence obligations.

Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements

Work closely with the Service Manage to deliver depot KPI’s

Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company’s agreed timescales and quality feedback is provided to originators

What we’re looking for:

Educated to O-level standard or equivalent experience, with excellent communication and good IT literacy

CPC (Certificate of Professional Competence) holder – desirable

IOSH (Institute of Occupational Safety and Health) – desirable, but could also be obtained during the role.

What’s next?

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Salary: £28000/annum

Job Type: Permanent

Location: Rochester, Kent