Service Coordinator- Falls Prevention

Age UK; Preston; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Full training and induction

Friendly and inclusive culture

25 days annual leave + bank holidays (

Access to Employee Assistance Program

Staff discount card

Job summary

Age UK Lancashire is recruiting a Service Coordinator for the Living Well Support Service across the Central Lancashire area to oversee falls prevention and frailty pathways. The role involves coordinating referrals, assessments, and partnerships with health, social care and community stakeholders.

The post includes supervising a small team of Wellbeing Workers and ensuring safe, timely in-home support while maintaining professional boundaries and strong organisational skills.

Qualifications

• Excellent communication skills in verbal and written form.
• Ability to make decisions and solve problems while maintaining professional boundaries.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.

Responsibilities

• Coordinate the delivery of a targeted falls prevention and frailty pathway for older people in a specific area.
• Manage referrals, oversee assessment activity, and build relationships with health, social care and community partners.
• Supervise and support a small team of Wellbeing Workers to ensure service delivery targets are met.
• Apply a solutions-focused approach so people can access help from Age UK Lancashire or other community-based support.

Skills

Communication skills

Decision making

Problem solving

Organisational skills

Digital skills

Driving licence

Job description

Living Well Support Service - Service Coordinator - Falls Prevention

Location: Preston/Central Lancashire area

Fixed term until 31st March 2027

Reference: FP001

Are you looking for a varied and rewarding role working with people, supporting them to retain or regain independence following a hospital stay of period of illness, where you can make a difference in people’s lives every day?

If so, we are looking to recruit a Service Coordinator to join our existing Living Well Support Service Team Falls Prevention Winter Project, working across the Central Lancashire area.

The Living Well Support Service supports people to regain and maintain independence, helping to prevent hospital admissions and reduce the need for residential care. In the last year, the service supported over 9,000 people across Lancashire.

This winter, we are expanding the service with targeted support for older people at risk of falls, loss of independence, and avoidable hospital admissions, helping them stay safe and well at home during the winter months. The Falls Prevention Winter Project aims to keep older people out of hospital and reduce the frequent use of urgent and emergency care (UEC) services throughout winter, when vulnerable adults are at increased risk, by providing targeted interventions and support.

As a Service Coordinator (SC) you will:

• You will coordinate the delivery of a targeted falls prevention and frailty pathway for older people in a specific area.
• You will manage referrals, oversee assessment activity, and develop effective relationships with health, social care and community partners.
• Manage a team of Wellbeing Workers, scheduling and overseeing their work, providing support as required, and ensure service delivery targets are achieved.
• You will use a solutions focused approach to ensure that people can access the help that they need when they need it, either from Age UK Lancashire or from other community-based support.

As the SC you will manage a small team of Wellbeing Workers who undertake holistic assessments to identify risks relating to falls, frailty, wellbeing, independence, social isolation and home safety. You’ll ensure short-term in-home support is delivered safely and effectively through development of coordinated pathways and partnership working.

To be successful in this role you will:

• Have excellent communication skills, both verbal and written, with an ability to build relationships internally and externally
• Be able to demonstrate effective decision-making and problem-solving skills
• Have an ability to maintain professional boundaries
• Possess strong organisational skills with an ability to prioritise workloads to meet deadlines
• Be able to use your digital skills to enable you to manage your time efficiently and effectively
• Hold a full valid driving licence and use of a car for business purposes

This role is predominantly office based, your work will include time spent within local hospitals, in the community, and at our Age UK Lancashire offices.

This is a hugely rewarding role for the right person. If you are passionate about making a difference and have empathy towards others, then we would love to hear from you. On your application form, tell us about your relevant skills, experience, and what you would bring to this role.

Please note there is no personal care within this role.

"What I particularly enjoy is the diversity of the role, working alongside varied care and health professionals, and the continuous learning. It is a position which gives you a great sense of accomplishment by making small but impactful changes in people’s lives."

Benefits include:

• Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
• A friendly and inclusive culture
• 25 days annual leave + bank holidays, increasing to 30 with length of service
• Access to Employee Assistance Programme
• Staff discount card for hundreds of High Street shops and online services.
• Blue Light card eligibility
• Travel expenses will be paid for all journeys required for work, excluding travel from home to base.
• Hospital metered parking will also be paid for costs incurred carrying out your role
• Bank Holidays paid at double time

DBS: This post is eligible for an enhanced with adults barred list DBS check and all the associated costs will be met by the employee.

Closing Date:Midnight Sun 23rd August. Early applications are welcome, with immediate start pending DBS checks & references.

Interview date: 8-9th September

If you have questions about the role, arrange an informal conversation with the Service Manager Joanne Rawsson by email [e-mail]

A full job description and the link to the application form can be accessed below.

Please make full use of the job description when applying.

At Age UK Lancashire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice, skills and experience. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews.

Equality & Diversity-Age UK Lancashire are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Please complete the attached form to allow us to monitor our applicant and staff diversity.

Please complete the form below to allow us to monitor applicant and staff diversity