Living Well Support Service-Coordinator

Age UK; Blackburn; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discount card

Travel expenses paid

Parking paid

Bank holidays double time

Job summary

Age UK Lancashire is seeking a Service Coordinator to join the Living Well Support Service across the East Lancashire area. The role involves promoting independent living, coordinating referrals, and managing a small team of Wellbeing Workers to support hospital discharges and home-based assistive care.

You'll deliver a responsive, community-focused service, ensuring timely access to help, building relationships, and working across hospitals and community settings.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to demonstrate effective decision-making and problem-solving.
• Ability to maintain professional boundaries.
• Strong organisational skills with the ability to prioritise workloads to meet deadlines.
• Hold a full valid driving licence and use of a car for business purposes.

Responsibilities

• Promote independent living and coordinate referrals within the Living Well Service.
• Manage a team of Wellbeing Workers, scheduling and overseeing their work, providing support as required, and ensure service delivery targets are met.
• Use a solutions-focused approach to ensure people can access help when needed from Age UK Lancashire or community-based services.

Skills

Communication skills

Decision-making

Professional boundaries

Organisation

Digital skills

Full driving licence

Job description

Location: Royal Blackburn or Burnley General Hospital.

Salary: FTE £27,306 per year

Hours:21 hrs per week. (including some weekends & bank holidays)

Reference: LWSS018

Permanent Contract

Are you looking for a varied and rewarding role working with people, supporting them to retain or regain independence following a hospital stay or period of illness, where you can make a difference in people’s lives every day?

If so, we are looking to recruit aService Coordinatorto join our existing Living Well Support Service team, working across the East Lancashire area.

Age UK Lancashire’s Living Well Support Service provides invaluable support to clients over the age of 18, helping them attain or regain independence after a hospital stay or prolonged illness. Our service is integral to supporting hospital discharges, preventing unnecessary hospital admissions, and may reduce the need for residential care. In the last 12 months, the service has supported over 9,000 people across the County.

About us:

Age UK Lancashire are a leading Charity, proudly delivering services to over 20,000 older people across Lancashire each year, we are dedicated to supporting and empowering older adults to live fulfilling and independent lives.

We are committed to providing innovative and impactful services that address the evolving needs of older people in our community.

About the role:

As a Service Coordinator you will:

• Promote independent living and coordinate referrals from a variety of sources within the Living Well Service.
• Manage a team of Wellbeing Workers, scheduling and overseeing their work, providing support as required, an ensure service delivery targets are achieved.
• You will use a solutions focused approach to ensure that people can access the help that they need when they need it, either from Age UK Lancashire or from other community-based support.

As the SC you will manage a small team of Wellbeing Workers who undertake assessments on hospital wards, support discharge by arranging to take service users home from hospital, and can provide short-term in-home support as required, and can signpost to other services as well as Age UK Lancashire.

To be successful in this role you will:

• Have excellent communication skills, both verbal and written, with an ability to build relationships internally and externally
• Be able to demonstrate effective decision-making and problem-solving skills
• Have an ability to maintain professional boundaries
• Possess strong organisational skills with an ability to prioritise workloads to meet deadlines
• Be able to use your digital skills to enable you to manage your time efficiently and effectively
• Hold a full valid driving licence and use of a car for business purposes

This is a hugely rewarding role for the right person. If you are passionate about making a difference and have empathy towards others, then we would love to hear from you.

Please note there is no personal care within this role.

“What I particularly enjoy is the diversity of the role, working alongside varied care and health professionals, and the continuous learning. It is a position which gives you a great sense of accomplishment by making small but impactful changes in people’s lives.”

This role is predominantly office based, your work will include time spent within local hospitals, in the community, and at our Age UK Lancashire offices.

What’s in it for you?

• Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
• A friendly and inclusive culture
• 25 days annual leave increasing to 30 with length of service + bank holidays
• Access to Employee Assistance Programme
• Financial wellbeing and planning support
• Staff discount card for hundreds of High Street shops and online services.
• Travel expenses will be paid for all journeys required for work, excluding travel from home to base.

• Hospital metered parking will also be paid for costs incurred carrying out your role
• Bank Holidays paid at double time

DBS: This post is eligible for an enhanced DBS check, and all the associated costs will be met by the employee.

Closing Date: 10.00am Monday 7 th September 2026.

Interview date:16 th September 2026

Equality & Diversity-Age UK Lancashire are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.