Service Coordinator

JR United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the technical services sector is seeking an experienced Service Coordinator for a pivotal role. The successful candidate will deliver world-class customer service and oversee a variety of technical service activities for the UK and Ireland. This dynamic position requires excellent communication skills and proficiency in Microsoft Office while also keeping all administrative tasks aligned with company processes. A strong customer service aptitude is essential for success in this role.

Qualifications

• Education in a relevant field or equivalent experience.
• Experience in similar service-oriented roles preferred.
• Willingness to provide excellent customer service.

Responsibilities

• Act as the first point of contact for service-related queries.
• Ensure accuracy in processing technical fault reports and service contracts.
• Maintain strong partnerships with customers and team members.

Skills

Communication

Customer-focused

Team Player

Technical Knowledge

Education

Education sufficient for fast-paced administration

Tools

Microsoft Office

Job description

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We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained as per the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning.
• Updating various databases with service-related information.
• Maintenance of service contracts.
• Processing parts and pricing requests.
• Managing device loan pool information.
• Administration of service-related complaints.
• Responding to and proactively communicating with customers by telephone and e-mail.

General

• Proactively maintaining and extending own and others' skill base and technical knowledge through personal development and training.
• Establish & maintain communication & partnership with customers, team members, and business contacts.
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager.
• Embrace and adhere to all Quality and EHS elements.

Education/Experience

• Education sufficient to work in a fast-paced administration environment.
• Competence in working with Microsoft Office & other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer-focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high-quality service
• Comply with regulations and standards and protect Vantive's public reputation