Senior Customer Service Coordinator

JR United Kingdom; York; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in customer service management is seeking a Senior Customer Service Coordinator in York. In this role, you will supervise a small team, manage customer communications, and uphold company values through professionalism. Ideal candidates will have strong leadership skills and prior experience in managing customer-focused teams.

Qualifications

• Experienced in managing small customer-focused teams.
• Proficient in Word and Excel with strong administrative skills.
• Ability to handle confidential client and company information.

Responsibilities

• Support customer services department with administrative duties.
• Supervise and provide guidance to Customer Service Co-ordinators.
• Communicate effectively with customers to manage expectations.

Skills

Leadership and support skills

Ability to prioritize administrative functions

Supervision of co-ordinator workload

Ability to work independently and in a team

Empathy towards customers

Ability to produce accurate reports

Strong relationship-building skills

Effective written and electronic communication skills

Education

Experience managing small customer-focused teams

Experience handling confidential client and company information

Proficiency in Word and Excel

Job description

Social network you want to login/join with:

Senior Customer Service Coordinator, York

Client:

Location:

Job Category: Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Co-ordinators
• Provide daily support and guidance to Customer Service Co-ordinators
• Communicate effectively with customers to manage expectations
• Issue Miller documentation to assist homeowners in understanding their new home
• Handle all incoming communications professionally and within charter timescales, recording interactions promptly
• Maintain professionalism, courtesy, and dignity in all interactions to uphold company values

Key Capabilities Required

Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department
• Ability to prioritize administrative functions
• Supervision of co-ordinator workload
• Ability to work independently and in a team
• Empathy towards customers without compromising business interests
• Ability to produce accurate reports
• Proficiency with Excel, Word, and PowerPoint
• Strong relationship-building skills
• Effective written and electronic communication skills

Behavioral Attributes

• Trustworthy, honest, and provides excellent feedback
• Commercial awareness
• Controlled and dignified demeanor

Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling confidential client and company information
• Proficiency in Word and Excel with strong administrative skills