Service Coordinator

OSI Systems, Inc.; Stoke-on-Trent; A distancia; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

OSI Systems, Inc. in the United Kingdom seeks a Service Coordinator to manage day-to-day coordination of the field service team across EMEA.

You will allocate engineers, schedule planned maintenance for contracted customers, prepare quotations, and handle service orders within the ERP system. You will liaise with overseas distributors, drive end-to-end service processes from sales booking to invoicing, and generate timely reports for senior management while upholding our values of integrity and

Formación

• 3-5 years’ experience in a similar role.
• D365 experience desirable.
• Microsoft Packages.
• Microsoft CRM.

Responsabilidades

• Coordinate field service allocation and planned maintenance.
• Issue service quotations and raise new service orders.
• Coordinate new installations in EMEA service and ensure end-to-end support.
• Liaise with overseas distributors and manage paperwork.
• Generate time & material quotations and track bookings in ERP.

Conocimientos

3-5 years experience

D365 experience desirable

Herramientas

Microsoft Packages

Microsoft CRM

Descripción del empleo

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Service Coordinator - responsible for the day to day coordinating of the field service team. To ensure day to day activities are being actioned in a timely manner and customer requests dealt with consistently. Key tasks include engineer job allocation, planned maintenance, customer quotes, Call Centre Activity and other service-related activity working alongside Service management.

Responsibilities

• Ongoing tasks within the ERP daily include field service allocation, booking planned maintenance for contracted customers, issuing service quotations and raising new service orders.
• Responsible for coordinating new installations (non-project related) in EMEA service, ensure end to end support and full ownership from new Sales booking to customer invoicing/handover to Service delivery.
• Support information flow from external out of hours call centre where applicable, including handover from overnight shift.
• Regular communications with key service stakeholders – field service, key account manager, contract manager, supply chain, tech support, partner manager to ensure consistent approach (EMEA wide).
• Liaising with overseas distributors on ad-hoc and planned works, creating purchase orders for their support and ensure paperwork is completed in a timely manner.
• Generate new time & material quotations and send to customers. Plan works upon receipt of purchase order.
• Chase down open quote opportunities and entering bookings into ERP for billable calls.
• Closing service calls in a timely manner to ensure costs and inventory is consumed where relevant.
• Accountable for all field service jobs being closed and paperwork completed in the ERP, including posting off service orders to their correct cost & inventory locations.
• Ensure all service transactions are being driven through the ERP database for tracking including raising new service orders, inventory and RMA processing.
• Cover service coordinator resource on day-to-day tasks during absence/sickness.
• Responsible for general Service Administration process; ensuring the team keeping D365 and all online and offline reference documentation up to date and as accurate as possible; ensuring timely communication of changes both externally and internally. Also to further develop scalable systems and processes to take the business forward.
• Maintain service KPI’s in line with targets set by service management.
• Generate and provide reports to senior management if required.
• Actively support a culture of continuous development.
• Support service Management with initiatives as required and any other requirements set by Senior Management.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

Desirable Experience & Attributes:

• At least 3-5 years’ experience in a similar role
• D365 experience desirable

Essential Knowledge, Training and Qualifications if required:

• Microsoft Packages
• Microsoft CRM

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.