Field Service Coordinator (m/f/d)

Olympus Corporation; Southend-on-Sea; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Private medical cover

Comprehensive pension scheme

Annual health check with BUPA funded

Employee Assistance Program

Subsidised staff restaurant

Free parking

Discounted gym and wellness

Job summary

Olympus Corporation seeks a proactive Service Coordination Associate to despatch Field Service Engineers across the UK. You will schedule installations, deinstallations, repairs and preventive inspections while handling emergencies and coordinating corrective actions within OEM timelines.

Your role requires strong communication with NHS and private healthcare organisations, cross-functional collaboration, and meticulous data management to ensure quality and patient safety.

Qualifications

• Customer service and/or business administration qualification desirable
• Experience in MedTech, healthcare service delivery or a related technical environment desirable
• Strong customer-focused mindset with a proactive service approach
• Excellent verbal and written communication skills
• Advanced organisational and workload prioritisation skills
• Ability to perform effectively in a fast-paced and dynamic environment
• Experience in service coordination, scheduling or operational support functions
• Strong stakeholder management and cross-functional collaboration skills
• Proficiency in Microsoft Office and digital business systems
• Experience with data management, reporting and process documentation
• High attention to detail and commitment to quality, compliance and patient safety standards

Responsibilities

• Coordination and despatch of Field Service Engineers across the UK
• Scheduling of installations, deinstallations, repairs, preventive inspections and validations
• Management of emergency call-outs and service response activities
• Coordination and completion of Field Corrective Actions within OEM timelines
• Customer communication with NHS and private healthcare organisations
• Collaboration with Field Service Engineers and regional service leadership
• Supplier coordination to support timely service delivery
• Management of Field Service activities and data within service management systems
• Maintenance of quality records, work instructions and process documentation
• Compliance with regulatory, quality and manufacturer requirements
• Processing of service invoicing, credit management and revenue recognition activities
• Contribution to continuous improvement initiatives, operational excellence and customer experience enhancement

Skills

Customer service mindset

Strong communication

Organisational skills

Stakeholder management

Team collaboration

Attention to detail

Education

Business administration qualification

Tools

Microsoft Office

Digital business systems

Job description

Your Responsibilities

Coordination and despatch of Field Service Engineers across the UK

• Scheduling of installations, deinstallations, repairs, preventive inspections and validations
• Management of emergency call-outs and service response activities
• Coordination and completion of Field Corrective Actions within OEM timelines
• Customer communication with NHS and private healthcare organisations
• Collaboration with Field Service Engineers and regional service leadership
• Supplier coordination to support timely service delivery
• Management of Field Service activities and data within service management systems
• Maintenance of quality records, work instructions and process documentation
• Compliance with regulatory, quality and manufacturer requirements
• Processing of service invoicing, credit management and revenue recognition activities
• Contribution to continuous improvement initiatives, operational excellence and customer experience enhancement

Your qualification

Experience in despatching and coordinating Field Service Engineers

• Customer service and/or business administration qualification desirable
• Experience in MedTech, healthcare service delivery or a related technical environment desirable
• Strong customer-focused mindset with a proactive service approach
• Excellent verbal and written communication skills
• Advanced organisational and workload prioritisation skills
• Ability to perform effectively in a fast-paced and dynamic environment
• Experience in service coordination, scheduling or operational support functions
• Strong stakeholder management and cross-functional collaboration skills
• Proficiency in Microsoft Office and digital business systems
• Experience with data management, reporting and process documentation
• High attention to detail and commitment to quality, compliance and patient safety standards

Your competencies

Patient Focus - We put patients at the heart of everything

• Integrity - We do the right thing
• Innovation - We look for new ways to make things better
• Impact - We take accountability and get things done
• Empathy - We care for one another and work together

Your benefits

In addition to a competitive salary, you will receive a generous annual leave entitlement

• You will be eligible to receive private medical cover
• Comprehensive company pension scheme
• You will receive an annual health check with BUPA, funded by us
• Employee Assistance Program to support your health, mental and emotional-wellbeing
• At our HQ, we have a subsidised staff restaurant and free parking
• Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit

www.olympus-europa.com

and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA .

Further information:

We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.