Service Coordinator

Places for People Living Plus; St Lawrence; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Salary review yearly

Pension with matched contributions up

35 days annual leave

Cashback plan for healthcare costs

Bonus scheme 2%

Training and development

Employee discounts

Job summary

Places for People Living Plus is seeking an organised administrator to support the Supported Housing Team with reception, secretarial and admin duties. You will maintain records, handle enquiries, organise documentation and support tenancy and health & safety processes.

You will also assist with invoices, purchase orders and project support to deliver excellent customer service and align with organisational objectives.

Qualifications

• Experience in administration and reception duties.
• Strong IT proficiency and data handling abilities.
• Good communication and organisational skills.

Responsibilities

• Provide reception, secretarial and administrative support to the service.
• Maintain records and databases, handle enquiries and correspondence.
• Support tenancy, health & safety processes and invoicing/purchasing.

Skills

Administrative skills

IT skills

Communication skills

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one ofour jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Please note: A driving license and access to own vehicle is essential for this role

More about your role

You will be required to work within aSupported Housing Team to deliver effective and quality services to our customers, who may have complexsupport needs. You will be providing a full range of reception, secretarial and administrative duties to the service which incorporates administrative, secretarial, financial, housing management services (including sign ups and void turnaround), performance reporting / monitoring and required business processes to ensure services are operating within sound and auditable environment.

You will provide comprehensive administrative and housing management support, including maintaining records and databases, handling enquiries and correspondence, organising meetings and documentation, supporting tenancy and health & safety processes, processing invoices and purchase orders, and assisting with projects to deliver excellent customer service and support organisational objectives.

More about you

The ideal candidate will have strong administrative, IT, and communication skills, with the ability to build effective working relationships with colleagues and partner agencies. They should be well organised, able to manage competing priorities, understand financial processes, and work both independently and collaboratively as part of a team..

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?

As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities