Service Coordinator

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent company in the UK seeks a Service Coordinator to join their team in Northampton. This role is essential in delivering top-notch technical service support for internal and external customers. Responsibilities include handling service requests, maintaining contracts, and managing customer communication. The ideal candidate will possess strong administrative skills, a customer-focused attitude, and the ability to work effectively in a team environment while remaining disciplined in their tasks.

Qualifications

• Education sufficient for fast-paced administration.
• Experience in a similar environment is advantageous.
• Competence in Microsoft Office is required.

Responsibilities

• Provide a world-class response to all Technical Service activities.
• Maintaining service contracts and processing requests.
• Managing device loan pool information and responding to customer inquiries.

Skills

Customer Focus

Communication

Technical Knowledge

Attention to Detail

Problem Solving

Education

Relevant administrative education

Tools

Microsoft Office

Job description

We are currently seeking an experience Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processes

Technical Service Coordinator & Administration.

• Provide a world class response to all Technical Service activities to internal and external customers, such as: -
• Technical fault reporting & resource planning.
• Updating various databases with service related information.
• Maintenance of service contracts.
• Processing of parts and pricing requests.
• Managing device loan pool information.
• Administration of service related complaints.
• Responding to and proactively communicating with customers by telephone and e-mail.

General

• Proactively maintaining and extending own and others skill base and technical knowledge through personal development and training
• Establish & maintain communication & partnership with customers, team members and business contacts
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager
• Embrace and adhere with all Quality and EHS elements

Education/Experience

• Education sufficient to work in a fast paced administration environment.
• Competence in working with Microsoft office & other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high quality service
• Comply with regulations and standards and protect Vantives's public reputation

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Created on 31/05/2025 by JR United Kingdom