Service Coordinator

JR United Kingdom; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading machinery manufacturer is seeking a Service Coordinator/Manager to oversee customer service and spare parts supply. This role combines office-based responsibilities with customer interaction, managing after-sales services to ensure satisfactory delivery and support. Ideal candidates will have experience in service coordination within the engineering sector.

Benefits

Pension

25 days holiday

Qualifications

• Previous experience as service coordinator, supervisor, or manager required.
• Willingness to travel and full driving licence needed.

Responsibilities

• Provide high-level customer service for spare parts and maintenance services.
• Manage customer relationships and account management.
• Ensure timely delivery of spare parts.

Skills

Communication

Organisation

Job description

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Service Coordinator / Service Manager - Kings Norton

Salary £30K - £40K, 37.5 hours per week, pension, 25 days

To manage after-sales service and spare parts supply. A customer service-based role for a machinery manufacturer. Also involves visiting customers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts and maintenance services
• Typically office-based with occasional customer visits
• Customer relationship and account management
• Visiting customers post-sale of machinery solutions
• Ensuring spare parts are delivered on time

The company

An innovative designer and manufacturer of automation machinery using in manufacturing sectors such as automotive, food production, logistics.

Requirements

• Service coordinator or service manager within an engineering environment
• Ideally, a background in spare parts and after-sales service
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Must have previous experience as; service coordinator, service supervisor, after sales manager, service manager, spares manager or similar