Service Coordinator

JR United Kingdom; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in technical services is seeking a Service Coordinator in Nottingham. The successful candidate will provide exceptional service to internal and external customers, manage service contracts, and ensure data accuracy. This role requires strong administrative skills, proficiency in Microsoft Office, and a commitment to customer satisfaction. If you have experience in a fast-paced environment and a desire to excel in service delivery, this could be the perfect opportunity for you.

Qualifications

• Experience in a similar environment is an advantage.
• Desire to provide excellent customer service.

Responsibilities

• First point of contact for Technical Services customers.
• Maintain administrative tasks linked to UK and Ireland Technical Service.
• Manage technical fault reporting and resource planning.

Skills

Communication

Customer Focus

Teamwork

Attention to Detail

Education

Education sufficient for fast-paced administration

Tools

Microsoft Office

Job description

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We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained as per the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning.
• Updating various databases with service-related information.
• Maintenance of service contracts.
• Processing parts and pricing requests.
• Managing device loan pool information.
• Administration of service-related complaints.
• Responding to and proactively communicating with customers by telephone and e-mail.

General

• Proactively maintain and extend own and others' skill base and technical knowledge through personal development and training.
• Establish & maintain communication & partnership with customers, team members, and business contacts.
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager.
• Embrace and adhere to all Quality and EHS elements.

Education/Experience

• Education sufficient to work in a fast-paced administration environment.
• Competence in working with Microsoft Office & other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer-focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high-quality service
• Comply with regulations and standards and protect Vantive's public reputation