Hire Desk Customer Service Coordinator

BAM Group; Wellingborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

BAM Group seeks a Hire Desk Customer Service Coordinator to provide exceptional service from their Wellingborough office. The role involves processing hire and sales transactions, resolving customer queries, and developing client relationships. The ideal candidate is detail-oriented, with strong analytical and communication skills, holding GCSEs in English and Mathematics. An attractive salary and comprehensive benefits package, including a pension and holiday scheme, are offered.

Benefits

Contributory pension

BUPA health insurance

Life assurance

25 days holiday plus purchase scheme

Gym subsidy

BAM social club membership

Flexible working policy

Qualifications

• GCSEs in English and Mathematics (or equivalent) required.
• Previous industry experience is advantageous but not essential.
• Strong attention to detail and good IT skills.

Responsibilities

• Prepare customer quotations and orders accurately.
• Ensure prompt response to enquiries and maintain records.
• Assist customer queries efficiently via email and telephone.

Skills

Analytical skills

Customer service

Communication skills

Attention to detail

Numeracy skills

Education

GCSEs in English and Mathematics

Tools

Microsoft Office

Job description

Building a sustainable tomorrow

BAM Site Solutions is recruiting a Hire Desk Customer Service Coordinator to be based out of our Offices in Wellingborough.

Working 37.5 hours per week Monday - Friday.

The Hire Desk Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire & sales transactions efficiently, answering calls and assisting in the resolution of customer queries.

Your mission

• Preparation of customer quotations and orders accurately and efficiently ensuring a best in class customer experience through the BAM Site Solutions Hub.
• Provide an excellent service to customers and clients, ensuring prompt response to enquiries.
• Ensure transactions are processed efficiently with customers kept updated on progress.
• Developing strong relationships with our existing customer base, supporting their day to day requirements
• Monitoring the web channels for hire and sales activity ensuring orders are processed in a timely manner.
• Support customer enquires received by email and telephone ensuring a speedy resolution is provided with an excellent level of customer service.
• Developing a good working knowledge of our product range through training and continuous development.
• Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements.
• Working with the Customer Service Manager and Customer Service Team Leader contributing to a positive customer experience through the sales hub.
• Various projects and associated administrative tasks to support the overall Customer Service team.
• Maintaining records and accurate electronic filing systems to meet the requirements of professional bodies and accreditations.
• Assist with the resolution of customer queries, coordinating with relevant departments.
• Ensure the customer systems are kept fully updated and track progress accordingly.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
• Accountable for maintaining high standards of customer service and satisfaction.
• Responsible for processing day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship.
• Ensure timely communication and response to customer queries.
• Ensure customer systems are maintained to enable efficient progress of orders and queries.
• Assist in the implementation of improvements to enhance client service deliver.

Who are we looking for?

We’re looking for a numerate, analytical, and detail-oriented individual who is diligent and motivated. The ideal candidate will have:
• GCSEs in English and Mathematics (or equivalent).
• Previous industry experience (advantageous but not essential).
• Good communication skills, both written and verbal.
• Strong attention to detail, ensuring accuracy and good numeracy skills.
• Good IT skills, with proficiency in Microsoft Office (Excel in particular).

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.

We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.