Service Coordinator

Veolia; Northampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Free physiotherapy

Discounts

Wellbeing resources

Training & development

Financial coaching

Job summary

Veolia is seeking a Service Coordinator in Northampton to act as the daily liaison with drivers and customers, coordinating updates and on-site safety. The role emphasizes a proactive approach to service delivery and maintaining a 'zero harm' safety culture across depots.

You will support debrief reporting, handle customer queries, and contribute to process improvements while benefiting from Veolia's benefits and annual bonus potential.

Qualifications

• Full car driving licence is required.
• Excellent communication with drivers and frontline staff.
• Ability to organise a busy workload and work at a fast pace.
• Experience with a quality management system is beneficial.

Responsibilities

• Proactively communicate with customers and drivers.
• Provide status updates and maintain contact with drivers throughout the day.
• Oversee debrief process after driver returns and report updates as required.
• Be the face-to-face contact with drivers, addressing safety concerns and on-route issues.
• Foster a customer excellence culture and manage queries/complaints.
• Implement service practices to meet customer needs and ensure on-site safety.
• Ensure service delivery aligns with customer expectations and regulatory compliance.
• Lead and develop direct reports and communicate key business matters to drivers.

Skills

Full driving licence

Strong communication

Time management

Quality management system

Job description

Service Coordinator

Salary: £27,000 per annum plus annual performance bonus, Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay)

Location: Northampton

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Annual performance bonus
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing:

• Proactively communicate with customers.
• Provide status updates and maintain contact with drivers throughout the day.
• Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
• Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes.
• Create a customer excellence approach & culture.
• React to and manage customer queries and complaints.
• Implement service practices that meet the customers' needs.
• Maintain a "zero harm" safety culture within depots.
• Ensure service delivery, in line with customer expectations.
• Engage with interested stakeholders including the wider Veolia team or Management team.
• Ensure Veolia legal compliance on site - WTD and transport compliance.
• Provide clear, transparent and accurate reporting of daily debriefing.
• Lead, manage and develop all direct reports
• Communicate matters of business interest and importance to Drivers.

What we're looking for:

Essential:

• Full Car Driving Licence
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees
• Ability to organise a busy workload and operate at a fast pace
• Working with a quality management system

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.