Service Coordinator

U816 Veolia ES (UK) Limited; Lincoln; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Annual performance bonus

Enhanced pension scheme

Free physiotherapy service

Discounts on groceries and retailers

Health, mental and financial wellbeing

Training and development opportunities

Stream - financial wellbeing support

Job summary

Veolia is seeking a Service Coordinator in Lincoln to oversee customer communications, provide status updates and coordinate with drivers throughout the day.

The role emphasizes a proactive customer-excellence approach, handling queries and complaints, and ensuring safety and compliance across depots while supporting reporting and team leadership.

Applicants should have a full driving licence and strong communication, with the ability to manage a busy workload within a quality management system.

Qualifications

• Full driving licence required.
• Good communication skills with people at all levels, especially drivers and frontline staff.
• Ability to organise a busy workload and operate at a fast pace.
• Experience with a quality management system.

Responsibilities

• Proactively communicate with customers, provide status updates and maintain contact with drivers throughout the day.
• Debrief drivers on return to depot and report actions or updates as required.
• Be the face-to-face contact with drivers, support issue resolution and report safety concerns.
• Create a customer excellence approach and culture.
• React to and manage customer queries and complaints.
• Implement service practices meeting customer needs.
• Maintain a zero-harm safety culture within depots.
• Ensure service delivery aligns with customer expectations.
• Engage with stakeholders including Veolia team and management.
• Ensure Veolia legal compliance on site - WTD and transport compliance.
• Provide clear, transparent reporting of daily debriefing.
• Lead, manage and develop direct reports.
• Communicate matters of business interest to drivers.

Skills

Driving Licence

Job description

Ready to find the right role for you?

Service Coordinator Salary: £28,500 per annum plus annual performance bonus, Veolia benefits and pension. Hours: Monday to Friday, 40 hours per week between 7:00am - 6:00pm. Location: Lincoln.

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Annual performance bonus
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing:

• Proactively communicate with customers. Provide status updates and maintain contact with drivers throughout the day.
• Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
• Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes.
• Create a customer excellence approach & culture.
• React to and manage customer queries and complaints.
• Implement service practices that meet the customers' needs.
• Maintain a "zero harm" safety culture within depots.
• Ensure service delivery, in line with customer expectations.
• Engage with interested stakeholders including the wider Veolia team or Management team.
• Ensure Veolia legal compliance on site - WTD and transport compliance.
• Provide clear, transparent and accurate reporting of daily debriefing.
• Lead, manage and develop all direct reports.
• Communicate matters of business interest and importance to Drivers.

What we're looking for:

• Full Car Driving Licence
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees
• Ability to organise a busy workload and operate at a fast pace
• Working with a quality management system

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.

This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity.

We're determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done.

And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us.

Whether it's their potential, their commitment or their impact, we see it all.

And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter - all 14,000+ of our employees, our customers and our communities too.